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Hi guys,
we currently have a customer with a Konica Minolta c308 and it for some reason runs a self diagnostic test on the machine at random and gets stuck all the time, does anyone know why’s its doing it automatically and how to turn it off? The last time we went out (about a week ago), we updated it to the latest firmware and trouble reset it which did get rid of it but now has come back today.
any suggestions would be appreciated!
Screenshot of diagnostic screen ? Reset error code list and check again after a few days/after diagnostic. I would start there 1st.
At what version is current machine FW?Originally Posted by Kenny
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
You can get this exact symptom if you update the firmware, but do not change the DIPSW in the bulletin. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I had a call where a machine was preparing the "user box" and "fax/scan" to infinity... No job was coming in.
It was solved with logical formatting of the SSD and a halfway physical format of the HDD.
Sent from my Infinix X606C using Tapatalk
Halfway physical format of the HDD?
I'm thinking this is some translation issue, but if not, could you elaborate on that...
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
Femestar... While running the the physical format I stopped on the way...2% I guess. Switch off from the main switch. It gave an error code CD001 I think. Service mode sytem1 iniatialization>>clear all data>> off.
powered after 10 secs and all the jobs sent spooled up.
Sent from my Infinix X606C using Tapatalk
Hi Kenny,
You can stop the MFP to automaticly perform self diagnostics by adjusting dip sw 163 to hex 00.
Lets us know
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