Bizhub C658 - Can't print with a fold, tri fold, or booklet fold & staple from Mac's.

[xagerated]

Are all the Macs running the newest OS (11.0) which Konica didn't release drivers for yet? I know it still has some functionality but there might be something there.

[captainrva]

Are all the Macs running the newest OS (11.0) which Konica didn't release drivers for yet? I know it still has some functionality but there might be something there.

All of the mac's tested are running 10.12 - 10.15. I was able to get the finisher to staple a 10 page document in the top left corner but it still won't fold or center fold and staple.

[rrrohan]

What application are you printing from?

Sent from my Pixel 4 XL using Tapatalk

[captainrva]

What application are you printing from?

Sent from my Pixel 4 XL using Tapatalk

I tried printing from MS Word, Adobe InDesign, Adobe Reader, Text Edit, Preview, Chrome browser. I was able to get a top left corner staple on a document yesterday but no folds.

[rrrohan]

to test whether or not the copier is even receiving the request to fold/staple id do a secure print job.

when you go to release it if it did receive the fold request before you hit start confirm if fold is selected. if its not id say thats confirmation of a driver issue

[captainrva]

to test whether or not the copier is even receiving the request to fold/staple id do a secure print job.

when you go to release it if it did receive the fold request before you hit start confirm if fold is selected. if its not id say thats confirmation of a driver issue

*Update: I have setup a C658 with the same finisher here in the office with a mac using the same driver and it works perfectly fine with the only difference being the FW was 1 step down. I updated the FW to match the customer's machine and it still works fine in my office environment with a mac. I guess it has to be something with the MFP they have. I have formatted and reflashed their machine to no avail.

I do have the factory reset tool so I think that is my next option. Any other suggestions?

[srvctec]

*Update: I have setup a C658 with the same finisher here in the office with a mac using the same driver and it works perfectly fine with the only difference being the FW was 1 step down. I updated the FW to match the customer's machine and it still works fine in my office environment with a mac. I guess it has to be something with the MFP they have. I have formatted and reflashed their machine to no avail.

I do have the factory reset tool so I think that is my next option. Any other suggestions?

Have you done a Clear All Data yet in CE mode? I'd try that before the much more nuclear option.

[allan]

Stapling is a finisher function...
Wonder if that PPD is not complete of wrong.
Remove the printer and then install latest PPD with CUPS?

[captainrva]

Have you done a Clear All Data yet in CE mode? I'd try that before the much more nuclear option.

That should have been tried already by another tech but maybe it wasn't. I am going myself on Tuesday (customer is 2 hour drive away) so I will try everything I can before nuking it

[copyman]

I recently had a "4" series copier with some weird issues. This customer was trying to print mixed letter/legal mortgage docs from a Mac, OS: Catalina 10.15.7
It would stop and ask for paper on bypass tray, even if you put the paper on bypass it wouldn't work. Tray one 8.5x11, tray two 8.5x14

My IT wasn't able to get it going last I spoke with him. Still think issue hasn't been resolved.

All settings have been checked and rechecked.

If I end up getting this resolved will post here what it was.