Are all the Macs running the newest OS (11.0) which Konica didn't release drivers for yet? I know it still has some functionality but there might be something there.
Are all the Macs running the newest OS (11.0) which Konica didn't release drivers for yet? I know it still has some functionality but there might be something there.
What application are you printing from?
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to test whether or not the copier is even receiving the request to fold/staple id do a secure print job.
when you go to release it if it did receive the fold request before you hit start confirm if fold is selected. if its not id say thats confirmation of a driver issue
*Update: I have setup a C658 with the same finisher here in the office with a mac using the same driver and it works perfectly fine with the only difference being the FW was 1 step down. I updated the FW to match the customer's machine and it still works fine in my office environment with a mac. I guess it has to be something with the MFP they have. I have formatted and reflashed their machine to no avail.
I do have the factory reset tool so I think that is my next option. Any other suggestions?
Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.
Stapling is a finisher function...
Wonder if that PPD is not complete of wrong.
Remove the printer and then install latest PPD with CUPS?
Whatever
I recently had a "4" series copier with some weird issues. This customer was trying to print mixed letter/legal mortgage docs from a Mac, OS: Catalina 10.15.7
It would stop and ask for paper on bypass tray, even if you put the paper on bypass it wouldn't work. Tray one 8.5x11, tray two 8.5x14
My IT wasn't able to get it going last I spoke with him. Still think issue hasn't been resolved.
All settings have been checked and rechecked.
If I end up getting this resolved will post here what it was.
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