c284 firmware woes

**copier tech** · 11-23-2020

Originally Posted by copiertec

I'm sure you Konica techs are tired of this series being posted concerning firmware, so please, bear with me as I am not adept on these boxes concerning firmware. We had a c284 with firmware ver. GD1-A9, I was under the impression that this was old firmware, so I installed G00-72 ( I should of just left it alone I know better!) Now the client can't scan to email with any encryption (ssl, tls) and it wiped out the account codes on top of it.
What did I do wrong? What can I do to fix it? Any help would be grateful.

I did exactly this at a real estate agents!

It was an easy fix, simple re-install the 'version up firmware'

**copiertec** · 11-23-2020

Originally Posted by tsbservice

There is specific procedure (see attached) to make them an e-series. You will need GB0-A9 and GBF-M0 firmwares, I feel a bit guilty as I may mislead you...unfortunately I don't have access to them.

No worries, tbs, things happen. I honestly knew better as I was on the fence about this series and everything was fine with it, I shit the bed when I seen it come back up with no account codes, then no one could scan to the email as it wiped out all the email setup. We replaced it with a loaner until we come up with a solution, either we get the above mentioned firmware from a kind soul here on CTN, or we upgrade them into a newer mfp.