c284 firmware woes

[copiertec]

I'm sure you Konica techs are tired of this series being posted concerning firmware, so please, bear with me as I am not adept on these boxes concerning firmware. We had a c284 with firmware ver. GD1-A9, I was under the impression that this was old firmware, so I installed G00-72 ( I should of just left it alone I know better!) Now the client can't scan to email with any encryption (ssl, tls) and it wiped out the account codes on top of it.
What did I do wrong? What can I do to fix it? Any help would be grateful.

[Synthohol]

there was special firmware (A9) that made the "non e" model do the same as the "e models"
yeah that was a mistake.
never touch firmware on a konica unless you are addressing an issue. if it aint broke, dont fix it.
i know it was an honest mistake but kind of a rookie move .

[copiertec]

there was special firmware (A9) that made the "non e" model do the same as the "e models"
yeah that was a mistake.
never touch firmware on a konica unless you are addressing an issue. if it aint broke, dont fix it.
i know it was an honest mistake but kind of a rookie move .

I'm with you, synthohol, it's not my first rodeo and thought the same thing before updating it. I kicked myself mentally for doing it because my instinct told me to leave it alone. Any suggestions to fix what I FUBARED?

[copiertec]

Is it possible to downgrade the firmware back to GD1-A9 at this point? Or is that too old of a firmware?

[Synthohol]

not so much as a downgrade but it tricks the machine into the capability and security level of the e series.
i tried to DL it but 2 browsers loop back to the main page when i select one stop support.
i think the site is under maintenance.

[copiertec]

I appreciate your help, Synthol. Keep me posted on any solutions you may have, uhhgg.

[Max]

Just delete current certificate and install a new one self signed. Make sure all types of encryptions are ticked under security tab. If needs be drop to normal firmware instead of special. Check machine and type are correct too when installing firmware.

[EarthKmTech]

Just a tip:

any old 4 series running the special version up firmware should have a sticker or some such advising of the special firmware installed on the machine near the service port so such mistakes dont happen.

There is much newer than that version up fw you were running anyway and the usual suspects that sell firmware on here could probably help you out

[copiertec]

Just delete current certificate and install a new one self signed. Make sure all types of encryptions are ticked under security tab. If needs be drop to normal firmware instead of special. Check machine and type are correct too when installing firmware.

We tried deleting the certificates and installing new ones, no go. What we may do at this point, is replace this mfp with A) a newer machine B) replace it with an e series and be done.

[tsbservice]

There is specific procedure (see attached) to make them an e-series. You will need GB0-A9 and GBF-M0 firmwares, I feel a bit guilty as I may mislead you...unfortunately I don't have access to them.