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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta C284e Scanning issue (Sent as mime-attachement)

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    Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Hi All

    Client is scanning (email) documents as pdf but getting as mime-attachments. And cannot open as pdf.

    Another issue is when she scans 10 pages. it comes separately as 10 emails :

    Message from C284e [1/2] to [10/10] 10 separate emails.

    Please advise.

    Thanks and Regards,

    mearmi

  2. #2
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Hi, most likely they have activated this.
    You have to remove.
    screns.jpg

  3. #3
    Senior Tech 250+ Posts
    Konica Minolta C284e Scanning issue (Sent as mime-attachement)


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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Hi,
    what file extension get your client? You can chose file type in Scan menu.

  4. #4
    Senior Tech 250+ Posts
    Konica Minolta C284e Scanning issue (Sent as mime-attachement)

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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Quote Originally Posted by CP-1015 View Post
    Hi,
    what file extension get your client? You can chose file type in Scan menu.
    whatever File type you select PDF JPEG TIFF. They get as mime

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Try to turn off S/MIME under [Network] - [E-mail Setting] - [S/MIME]
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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    I don't reply to private messages from end users.

  6. #6
    Senior Tech 250+ Posts
    Konica Minolta C284e Scanning issue (Sent as mime-attachement)

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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Quote Originally Posted by tsbservice View Post
    Try to turn off S/MIME under [Network] - [E-mail Setting] - [S/MIME]
    it is already off

  7. #7
    Service Manager 1,000+ Posts
    Konica Minolta C284e Scanning issue (Sent as mime-attachement)


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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    If mime isnt enabled at copier then logically it has to be a I.T issue

  8. #8
    Senior Tech 250+ Posts
    Konica Minolta C284e Scanning issue (Sent as mime-attachement)

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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    Quote Originally Posted by rrrohan View Post
    If mime isnt enabled at copier then logically it has to be a I.T issue
    FTP scan is fine.
    only getting the issue in scan to email

  9. #9
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    Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

    There are a few things that I would try. First off try it with different smtp settings instead (gmail, outlook, etc), see if you are still getting the same problem. If you are, then you know that there is probably a setting that you are missing in the machine itself. If not, then the problem lies on the email server side. Also, check if the machine is trying to encrypt or to add a digital signature to the scan to email and turn that off if it is.

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