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  1. #11
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by BillyCarpenter View Post
    By the way, I stole that from another member and I'd give them credit if I could remember who it was.
    You're learning fast, this is excellent troubleshooting in case of intermittent failures.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  2. #12
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by BillyCarpenter View Post
    By the way, I stole that from another member and I'd give them credit if I could remember who it was.

    Good Idea but they would also be getting printing issues as well
    But the ping command would show it's not the copier

  3. #13
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by bsm2 View Post
    Good Idea but they would also be getting printing issues as well
    It's not compulsory in this case as they're using the Win7 PC mainly for scanning and are printing from different PCs.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #14
    Field Supervisor 500+ Posts
    c308 losing network connection, but only for scanning

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    Re: c308 losing network connection, but only for scanning

    If possible I would create/share another scan folder from another PC on the network and monitor what happens scanning there, assuming printing works just fine if using same server?
    Defects are simple, our mind is complicated

  5. #15
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by tsbservice View Post
    It's not compulsory in this case as they're using the Win7 PC mainly for scanning and are printing from different PCs.

    Thanks for making my point the problem is the one Pc

    Windows 7 ethernet goes to sleep! [solved] – Windows 7 ethernet goes to sleep! [solved]

  6. #16
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Wink Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by bsm2 View Post
    how twisted you're. Never said it can't be Win 7 PC itself. Right test is like Blizzoo suggested.
    Keep trying 😄
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  7. #17
    Service Manager 10,000+ Posts
    c308 losing network connection, but only for scanning

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    Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by bsm2 View Post

    Good stuff. I'm taking notes.

  8. #18
    Senior Tech 100+ Posts
    c308 losing network connection, but only for scanning


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    Re: c308 losing network connection, but only for scanning

    All great ideas, thanks folks!
    I'll check into the server-side settings. I'm pretty sure it's not going into sleep mode, since I built it, and I log into it fairly often via Teamviewer. I never notice any real lag or loss of communication.
    I'd also be surprised if it was the LAN card going to sleep, since that would cut off the other machines in the office that are pretty constantly accessing files on the drive, wouldn't it?
    EDIT: I checked that link by bsm2 about the sleepy lan, and mine was indeed set to allow the card to sleep. I can't say if it was or was not actually doing it, but I've turned it off, so we'll see if the situation improves...

    That's a puzzler for sure about the admin mode password being changed. I have no clue why or how that would have happened. We've owned the machine for several years, but I don't really recall ever trying to log into the admin section of the web interface until today. We've had a local copier company work on it once or twice, so it's possible they changed it to keep control of the machine, although of course they shouldn't have.

    I have to be on-site sometime next week to install some drums. I'll probably just reset it then if I can't sort it out beforehand. CE mode on this machine is the typical sequence, right?
    Last edited by Elmojo; 11-23-2020 at 08:12 PM. Reason: update about LAN sleeping

  9. #19
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: c308 losing network connection, but only for scanning

    Error message on the copier or PC ?

  10. #20
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c308 losing network connection, but only for scanning

    Quote Originally Posted by Elmojo View Post
    ...
    CE mode on this machine is the typical .... sequence, right?
    Should be otherwise you're in big trouble...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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