Restart 454e

**uzi mana** · 12-15-2020

Originally Posted by srvctec

You still haven't mentioned whether you've done a Clear All Data in service mode as suggested by tsbservice in post #11. You replied to him with a completely different answer like you didn't even think his suggestion had merit. Maybe you just overlooked it or didn't get what he said or maybe there is a language barrier?

yes i did it and dont help

**Gift** · 12-16-2020

battery check?

**uzi mana** · 12-16-2020

Originally Posted by Gift

battery check?

I checked
3.2 v

**Gift** · 12-16-2020

If you really tried everything suggested here it's hard to tell how to proceed, especially if there's no chance for the sales guy to sell a new MFP and write this one off

Have you tried swapping any boards/electrical components so far, like PSU, MFP board, operation panel? Perhaps you have a part donator for stripping some stuff.

**uzi mana** · 12-16-2020

Originally Posted by Gift

If you really tried everything suggested here it's hard to tell how to proceed, especially if there's no chance for the sales guy to sell a new MFP and write this one off

Have you tried swapping any boards/electrical components so far, like PSU, MFP board, operation panel? Perhaps you have a part donator for stripping some stuff.

I have not tried it yet
Strange it happens to me in 2 machines same problem
I need to get another machine to replace parts like PSU or MFP

**femaster** · 12-19-2020

Originally Posted by copier tech

Interesting, we are always getting 'asked' how to clear the 4e series counters, so simply removing the battery will do the trick!?

Even just shorting the battery for a few minutes works. I have seen it cause other issues though, which requires a re-shorting of the battery, or reset firmware to bring it back to life.

**allan** · 12-19-2020

Originally Posted by femaster

Even just shorting the battery for a few minutes works. I have seen it cause other issues though, which requires a re-shorting of the battery, or reset firmware to bring it back to life.

Shorting the battery that keeps the SSD running is a bit risky in the field. Like you said don't know the weirdness that can follow.
3.2V is close enough to correct should be 3.3V regulated.
Measure on a working machine anyway.

.

**uzi mana** · 12-19-2020

Originally Posted by femaster

even just shorting the battery for a few minutes works. I have seen it cause other issues though, which requires a re-shorting of the battery, or reset firmware to bring it back to life.

o.k
i try it and tall you if it is working
ty