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  1. #1
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    Error paper size bypass on C364e

    Good Morning guys
    I have a problem with a C364 not detecting the correct paper size in the bypass tray.
    I tried to completely replace the entire door, and updated the machine firmware ti the lady version,but the problem remains.
    I attach a photo
    Thank you very much

    Inviato dal mio M2002J9G utilizzando Tapatalk

  2. #2
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Error paper size bypass on C364e

    You need to calibrate the variable resistor that detects the width.
    Its under machine in service mode somewhere. Find the instructions in the manual.
    Whatever

  3. #3
    Certified Konica Expert 2,500+ Posts
    Error paper size bypass on C364e

    Synthohol's Avatar
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    Re: Error paper size bypass on C364e

    what is the problem?
    looks like letter is on the tray.
    did you expect A4? is it set to inch instead of metric?
    am i being forced to extrapolate from incomplete data?
    We know a thing or two because we've seen a thing or two.
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  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Error paper size bypass on C364e

    Quote Originally Posted by allan View Post
    You need to calibrate the variable resistor that detects the width.
    Its under machine in service mode somewhere. Find the instructions in the manual.
    Like allan said there's specific procedure in SM to calibrate bypass.
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  5. #5
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    Re: Error paper size bypass on C364e

    Quote Originally Posted by Synthohol View Post
    what is the problem?
    looks like letter is on the tray.
    did you expect A4? is it set to inch instead of metric?
    am i being forced to extrapolate from incomplete data?
    The paper inserted in the tray is in a4 size but the size detected is the one in the photo

    Inviato dal mio M2002J9G utilizzando Tapatalk

  6. #6
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    Re: Error paper size bypass on C364e

    Quote Originally Posted by tsbservice View Post
    Like allan said there's specific procedure in SM to calibrate bypass.
    I did not know about this procedure try to look in the SM and update you thanks

    Inviato dal mio M2002J9G utilizzando Tapatalk

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