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  1. #1
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    C308 Erro C-D011

    Hi there, I have a Bizhub C308 error message C-D011. I removed the hard drive, I can read it seems to be ok Can someone help thanks

  2. #2
    Senior Tech 100+ Posts barber782's Avatar
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    Re: C308 Erro C-D011

    Update the Sata firmware to version 4.
    Download my attached file with instructions.

    Sent from my VTR-L09 using Tapatalk
    Attachment 47852

  3. #3
    Field Supervisor 500+ Posts Gift's Avatar
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    Re: C308 Erro C-D011

    Have you tried just installing a new HDD? A faulty one might appear OK on a computer.

    I think there was also an issue with the S-SATA controller with that series, therefore KM issued some "S-ATA FW update", you'll probably find some topics about this here.

  4. #4
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    Re: C308 Erro C-D011

    Thank you very much for the quick reply. Sorry, I can't download the attachment. Error message
    Invalid Attachment specified. If you followed a valid link, please notify the administrator

  5. #5
    Service Manager 10,000+ Posts
    C308 Erro C-D011

    Phil B.'s Avatar
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    Re: C308 Erro C-D011

    why don't you READ THE MANUAL?

    show us you made an attempt to read and diagnose the problem yourself.

  6. #6
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    Re: C308 Erro C-D011

    Quote Originally Posted by Phil B. View Post
    why don't you READ THE MANUAL?

    show us you made an attempt to read and diagnose the problem yourself.
    Sorry if I don't understand. Which instructions do you mean?

  7. #7
    Service Manager 10,000+ Posts
    C308 Erro C-D011

    Phil B.'s Avatar
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    Re: C308 Erro C-D011

    Quote Originally Posted by kasser View Post
    Sorry if I don't understand. Which instructions do you mean?
    get the service manual

    read the service manual

    NO NEWBIE should attempt a repair WITHOUT The fucking manual.


    even senior techs have the manual.

    replacing the HDD requires many steps and different instructions on formatting ... loading firmware


    how much time have you spent on this problem already?

    this goes back to a bible verse:

    give a man a fish ..he eats for a day.

    TEACH a man to fish.. he will never go hungry..

    GET THE DAMN MANUAL.. READ it and SHOW you have at least tried to fix it yourself. We aren't here to do your work for you but rather to help when you can't go any further.

    that error is clearly defined and how to fix it in the manual.

  8. #8
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    Re: C308 Erro C-D011

    Quote Originally Posted by Phil B. View Post
    get the service manual

    read the service manual

    NO NEWBIE should attempt a repair WITHOUT The fucking manual.


    even senior techs have the manual.

    replacing the HDD requires many steps and different instructions on formatting ... loading firmware


    how much time have you spent on this problem already?

    this goes back to a bible verse:

    give a man a fish ..he eats for a day.

    TEACH a man to fish.. he will never go hungry..

    GET THE DAMN MANUAL.. READ it and SHOW you have at least tried to fix it yourself. We aren't here to do your work for you but rather to help when you can't go any further.

    that error is clearly defined and how to fix it in the manual.
    Thanks for your nice reply. I don't want to change the hard drive. I don't think it's damaged. I have removed it and connected it to my PC and see all partitions on it. Again the question of which instruction manual and where can I get it. thanks

  9. #9
    Service Manager 10,000+ Posts
    C308 Erro C-D011

    Phil B.'s Avatar
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    Re: C308 Erro C-D011

    Quote Originally Posted by kasser View Post
    Thanks for your nice reply. I don't want to change the hard drive. I don't think it's damaged. I have removed it and connected it to my PC and see all partitions on it. Again the question of which instruction manual and where can I get it. thanks
    just because you can see partitions on the drive DOESN'T MEAN it'll work on the copier... the info for the system could be corrupt not allowing the copier to boot properly.

    THE SERVICE MANUAL is what I am talking about.

    you haven't even looked over the different forums here at CTN have you... go to forum main menu... look for MANUAL REQUESTS... post a request there.

    even now I am having to do your damn work for you.. no more I'm done with fucking lazy techs.

  10. #10
    Service Manager 2,500+ Posts
    C308 Erro C-D011

    Synthohol's Avatar
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    Re: C308 Erro C-D011

    Quote Originally Posted by kasser View Post
    I don't want to change the hard drive. I don't think it's damaged.
    wish i can fix machines by thinking parts are good.
    We know a thing or two because we've seen a thing or two.

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