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  1. #1
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    Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Funktion with two machines: C-258 and C-368
    It doesn't start. Black point in the right upper edge. New firmware: GC3-X4
    Issue with updating:
    C-308: GC4-84 V. 2.1
    C-308: G00-G3 V. 3.2
    C-368: GC3-W4 V. 4.2
    C-368: GC3-84 V. 2.1
    What's wrong?
    Thanks advanced for help!

  2. #2
    Service Manager 2,500+ Posts
    Issue updating firmware C-308/C-368 per USB-stick (2GB)

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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Why in the world would you use special firmware that was written to address specific problems?
    Base firmware works just fine.the latest version is g00-x4

    Special firmware is not an arbitrary upgrade, the machine has to exhibit certain behaviors that are addressed with special firmware.

    None of those are base and should never be used unless addressing that issue.
    We know a thing or two because we've seen a thing or two.

  3. #3
    Service Manager 5,000+ Posts
    Issue updating firmware C-308/C-368 per USB-stick (2GB)

    copier tech's Avatar
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Quote Originally Posted by Synthohol View Post
    Why in the world would you use special firmware that was written to address specific problems?
    Base firmware works just fine.the latest version is g00-x4

    Special firmware is not an arbitrary upgrade, the machine has to exhibit certain behaviors that are addressed with special firmware.

    None of those are base and should never be used unless addressing that issue.

    This is irrelevant, even using GC3-X4 he should still be able to update to this version!

    C258 C368 C458 Firmware Readme GC3-X4.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  4. #4
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Try to update leaving front door open. Also good idea from your countryman and fellow tech Bix is to put USB directly in port on right rear side of machine instead of panel.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Also, make sure the extension cable for the front port is plugged into the correct port in the back. I've seen some where it's plugged in where the fax unit should go.

  6. #6
    Service Manager 5,000+ Posts
    Issue updating firmware C-308/C-368 per USB-stick (2GB)

    copier tech's Avatar
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Quote Originally Posted by CP-1015 View Post
    Funktion with two machines: C-258 and C-368
    It doesn't start. Black point in the right upper edge. New firmware: GC3-X4
    Issue with updating:
    C-308: GC4-84 V. 2.1
    C-308: G00-G3 V. 3.2
    C-368: GC3-W4 V. 4.2
    C-368: GC3-84 V. 2.1
    What's wrong?
    Thanks advanced for help!
    Try a few other USB pen drives, no larger than 4GB, however larger ones do work.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  7. #7
    Service Manager 2,500+ Posts
    Issue updating firmware C-308/C-368 per USB-stick (2GB)

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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Quote Originally Posted by copier tech View Post
    [B]
    This is irrelevant, even using GC3-X4 he should still be able to update to this version!
    Agreed on that point, I am more curious/concerned that different special versions that all fix different issues were attempted.
    Hope he's holding the stop button and only has the FWXXXX## folder on the root.
    We know a thing or two because we've seen a thing or two.

  8. #8
    Service Manager 5,000+ Posts
    Issue updating firmware C-308/C-368 per USB-stick (2GB)

    copier tech's Avatar
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Quote Originally Posted by Synthohol View Post
    Agreed on that point, I am more curious/concerned that different special versions that all fix different issues were attempted.
    Hope he's holding the stop button and only has the FWXXXX## folder on the root.
    Well he says he has the black dot in the top right corner so he must be holding down the stop key.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #9
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Quote Originally Posted by copier tech View Post
    Well he says he has the black dot in the top right corner so he must be holding down the stop key.
    And funktion with two other machines!

  10. #10
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

    Quote Originally Posted by CP-1015 View Post
    And funktion with two other machines!
    So many valid suggestions and you only manage to repeat yourself
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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