Serious problem with Bizhub c220 avex Océ-variolink-2222c

[MiCo]

Hello, I am from The Netherlands (Europe) and I am an non-commercial hobby bookbinder who needed a A3 laserprinter.
Last year I was lucky to buy a second hand Konika Minolta Océ-variolink-2222c c.q. Bizhub c220 in an auction.
The machine worked very fine until I needed the administrator password for resetting some parameters.
Because the machine came from an auction sell, no administrator password was provided and
it is not known who owned the machine before ( a broken company?)


Someone advised me to take out for a few second the system backup battery, to reset the machines parameters.
I knew this method for resetting PC 's administrator passwords, so we gave it a try.
However we lost the software which was stored on that little battery board in the machine
with the Sanyo Lithium battery. The little board is marked A0P0_K124_00 PWB-NVRAM and A0P0_H024_ 000611
The machine now starts, but after sometime displaying an hour glass for a while, I then
get the dashboard start picture but the console push buttons don't react any more.
There is also no connection to the network anymore!
I can't copy or print anymore. HELP!



I guess it was the flash software we lost.
I read somewhere you are all Konika Minolta experts
Do you know what is stored on that board and

can you perhaps provide me with the needed (flash?) software?
Do you perhaps know how to repair this problem?
It would be a great help to get the machine alive like before.
Thanks for your attention

[copier tech]

Hello, I am from The Netherlands (Europe) and I am an non-commercial hobby bookbinder who needed a A3 laserprinter.
Last year I was lucky to buy a second hand Konika Minolta Océ-variolink-2222c c.q. Bizhub c220 in an auction.
The machine worked very fine until I needed the administrator password for resetting some parameters.
Because the machine came from an auction sell, no administrator password was provided and
it is not known who owned the machine before ( a broken company?)


Someone advised me to take out for a few second the system backup battery, to reset the machines parameters.
I knew this method for resetting PC 's administrator passwords, so we gave it a try.
However we lost the software which was stored on that little battery board in the machine
with the Sanyo Lithium battery. The little board is marked A0P0_K124_00 PWB-NVRAM and A0P0_H024_ 000611
The machine now starts, but after sometime displaying an hour glass for a while, I then
get the dashboard start picture but the console push buttons don't react any more.
There is also no connection to the network anymore!
I can't copy or print anymore. HELP!



I guess it was the flash software we lost.
I read somewhere you are all Konika Minolta experts
Do you know what is stored on that board and

can you perhaps provide me with the needed (flash?) software?
Do you perhaps know how to repair this problem?
It would be a great help to get the machine alive like before.
Thanks for your attention

Who advised you to remove the battery? terrible advice.

All you needed to do was enter enhanced security mode in CE mode to change the default admin password back to 12345678. (search this site it has been covered a few times)

Can you post a picture of what the machine is showing on the screen? I trust you reassembled any connectors etc you disconnected when removing the back up battery.

Most likely you just need to reflash the firmware, drop us an email if you need it.

Firmware Update - Printer & Copier Firmware

[MiCo]

Who advised you to remove the battery? terrible advice.

All you needed to do was enter enhanced security mode in CE mode to change the default admin password back to 12345678. (search this site it has been covered a few times)

Can you post a picture of what the machine is showing on the screen? I trust you reassembled any connectors etc you disconnected when removing the back up battery.

Most likely you just need to reflash the firmware, drop us an email if you need it.

Firmware Update - Printer & Copier Firmware

What is enhanced security CE mode and how to enter that?
Indeed I reassembled everything
How can I send photos to you. Can't get photo's in here.
What is your e-mail address?

[Phil B.]

What is enhanced security CE mode and how to enter that?
Indeed I reassembled everything
How can I send photos to you. Can't get photo's in here.
What is your e-mail address?

clearly you didn't read the FAQ's for the site uploading images and size of the image is clearly stated here: https://www.copytechnet.com/forums/f...b3_attachments

and I agree with Copier Tech.. who ever told you to pull the battery gave you REALLY REALLY bad advice

you might want to review the forum rules of the site: https://www.copytechnet.com/forums/misc.php?do=vsarules

for manual requests: https://www.copytechnet.com/forums/s...nual-requests/

[MiCo]

As I mentioned the console push buttons don't react any more.
There is also no connection to the network anymore!
When the firmware is the problem, how to get new firmware when that is available in the machine?
01_MyMachine-KonicaMinolta_c220-Laserprinter_Océ _Variolink 2222c.jpg02_screen01.jpg03_screen02.jpg02_Label-my_KonicaMinolta_Bizhub_C220.jpg

[Phil B.]

As I mentioned the console push buttons don't react any more.
There is also no connection to the network anymore!
When the firmware is the problem, how to get new firmware when that is available in the machine?
01_MyMachine-KonicaMinolta_c220-Laserprinter_Océ _Variolink 2222c.jpg02_screen01.jpg03_screen02.jpg

a ten year tech doesn't know how to flash the firmware from a USB stick? REALLY?

get the manual... read it.

[tsbservice]

I'm sorry to say that but Phil and copier tech are right. What a terrible advice you have received. To overcome unknown admin password you just need to change it from CE mode.
Btw firmware isn't freely available on most KM machines

[allan]

I'm sorry to say that but Phil and copier tech are right. What a terrible advice you have received. To overcome unknown admin password you just need to change it from CE mode.
Btw firmware isn't freely available on most KM machines

So get the firmware and flash it. But not sure if it will work. At worst you will need to replace the NVRAM the small board with the battery.
Guess you must specify the model type.
Had it where the battery lost connection or shorted. Then you get the planets.
Let us know if the counters went back to zero. Had that happen before.
Remembered i was also locked out of service mode could not access it.
Don't think it was the same again.

[MiCo]

a ten year tech doesn't know how to flash the firmware from a USB stick? REALLY?

get the manual... read it.

I have a bunch of manuals, with all technical drawings in it. But it is sometimes hard to find the right part.
First I have to get the firmware somewhere and then hope it will restore what is lost in the PWB-NVRAM
and hopefully the network and buttons of the console will be than restored and a new administrator password can be entered.
There are now for me still so many uncertainties.
Have you experience with power lost on the backup battery board?
Do you know if flashing new firmware will solve that problem?

[allan]

I have a bunch of manuals, with all technical drawings in it. But it is sometimes hard to find the right part.
First I have to get the firmware somewhere and then hope it will restore what is lost in the PWB-NVRAM
and hopefully the network and buttons of the console will be than restored and a new administrator password can be entered.
There are now for me still so many uncertainties.
Have you experience with power lost on the backup battery board?
Do you know if flashing new firmware will solve that problem?

Just try it.