Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Trusted Tech 50+ Posts
    konica c360 problem


    Join Date
    Jun 2018
    Posts
    90
    Rep Power
    12

    konica c360 problem

    the printer scans and photocopies but does not print from the PC or the demo page and if you insert the key it tells me external memory detected. this feature cannot currently be used. when a print is launched on the pc it says printed the machine flashes the blue light but does not print. I have already formatted the hard disk I cleared all data I checked that the printout with code is not inserted. what can cause this problem? has it happened to someone? thanks for the help

  2. #2
    Technician
    konica c360 problem


    Join Date
    Mar 2019
    Location
    Oradea
    Posts
    33
    Rep Power
    11

    Re: konica c360 problem

    Maybe a bad network cable

    Sent from my SM-G980F using Tapatalk

  3. #3
    Senior Tech 100+ Posts
    konica c360 problem


    Join Date
    Aug 2008
    Posts
    145
    Rep Power
    0

    Re: konica c360 problem

    Quote Originally Posted by enricocopyline View Post
    the printer scans and photocopies but does not print from the PC or the demo page and if you insert the key it tells me external memory detected. this feature cannot currently be used. when a print is launched on the pc it says printed the machine flashes the blue light but does not print. I have already formatted the hard disk I cleared all data I checked that the printout with code is not inserted. what can cause this problem? has it happened to someone? thanks for the help
    all the PC same outcome? make sure the secure print is not ticked.

  4. #4
    Trusted Tech 50+ Posts
    konica c360 problem


    Join Date
    Jun 2018
    Posts
    90
    Rep Power
    12

    Re: konica c360 problem

    Quote Originally Posted by KM7155 View Post
    all the PC same outcome? make sure the secure print is not ticked.
    secure printing is not checked but as well as from the pc it does not even print the demo page or even from a usb key

  5. #5
    Service Manager 1,000+ Posts
    konica c360 problem


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,894
    Rep Power
    69

    Re: konica c360 problem

    Check job log

    Sent from my Pixel 4 XL using Tapatalk

  6. #6
    Service Manager 5,000+ Posts
    konica c360 problem

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,531
    Rep Power
    182

    Re: konica c360 problem

    Quote Originally Posted by enricocopyline View Post
    secure printing is not checked but as well as from the pc it does not even print the demo page or even from a usb key
    I had this exact issue a few weeks ago.

    The fact that it wont print the demo page you can rule out any network or driver issues.

    For me I updated the firmware & the issue was resolved, I think it may have become corrupted somehow.

    Also check you don't have account track etc enabled.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    RTFM!! 5,000+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    5,387
    Rep Power
    152

    Re: konica c360 problem

    Make sure consumables are set to no-stop in service mode.
    Anything out of life?

    Also try to do system error clear. Initialization could also help.
    Whatever

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,103
    Rep Power
    346

    Re: konica c360 problem

    Allan he did initialize. And if life stop is hitting there he can't copy also I think.
    I would try first to update FW as copier tech suggested.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  9. #9
    Master Of The Obvious 10,000+ Posts
    konica c360 problem

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,445
    Rep Power
    462

    Re: konica c360 problem

    A lot of these machines came defaulted to disable Direct Print from USB. Make sure it's ON.

    Can you view the webpage?
    Will it ping?
    Are there any errors stored?
    Will it print internal lists like the Management List or Counter Page?

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    RTFM!! 5,000+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    5,387
    Rep Power
    152

    Re: konica c360 problem

    Quote Originally Posted by tsbservice View Post
    Allan he did initialize. And if life stop is hitting there he can't copy also I think.
    I would try first to update FW as copier tech suggested.

    My bad. Will teach me to read.
    Whatever

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here