Bad network connection

[bsm2]

Its called a clue

I cant access copiers web interface/remote panel or access it via data admin.

[Phil B.]

Maybe I'm reading this wrong. He says he can't obtain an IP address via DHCP and that ping is dropping 15% on the copier but no loss on his laptop. And no DHCP on copier but works fine with laptop. Doesn't make a lot of sense to me unless something is going on with the NIC. There are no variables other than the Copier and Laptop.

But if he's able to print and scan and he's having no problem, I wouldn't worry about it. He just needs to figure out Office365.

the NA can set 'permissions' on ANY device on his network. I have run into this before, they set a static address and turn off DHCP abilities. He

hasn't declared if he has checked to see if the NA has made those exclusions ... hell he hasn't really told us if he has checked the network end at all,

just that he can use DHCP from his lapper but not from the network.

Think about it.. IF he can pull DHCP from his lapper, but not from the connected network how can it be the copier? if it works on the lapper it

HAS to be network related.

[bsm2]

Another Clue it's impossible to pull a DHCP address
using a just a laptop.
Copier would timeout as A laptop CAN'T assign an Ipaddress.

Copier would have a set static ipaddress as well as the laptop.

Lets ALL wait for the Tech to reply with more information

[BillyCarpenter]

the NA can set 'permissions' on ANY device on his network. I have run into this before, they set a static address and turn off DHCP abilities. He

hasn't declared if he has checked to see if the NA has made those exclusions ... hell he hasn't really told us if he has checked the network end at all,

just that he can use DHCP from his lapper but not from the network.

Think about it.. IF he can pull DHCP from his lapper, but not from the connected network how can it be the copier? if it works on the lapper it

HAS to be network related.

I see what you're saying, I THINK. You're saying that if the NA has reserved an IP address for the copier that it's gonna always default to that IP address via the Mac Address of the NIC of the copier and not pull an IP Address. No? Yeah? lol

[BillyCarpenter]

Phil,

I just went to my virtual lab and I see what you're saying. From Windows Server 2019, I can exclude any device from obtaining a DHCP address by entering the MAC Address of said device. Never thought about that. Good call.

[bsm2]

Phil,

I just went to my virtual lab and I see what you're saying. From Windows Server 2019, I can exclude any device from obtaining a DHCP address by entering the MAC Address of said device. Never thought about that. Good call.

How did you think they lock networks down
Basic networking

[BillyCarpenter]

How did you think they lock networks down

I never claims to be an expert on networking and servers.

[BillyCarpenter]

How did you think they lock networks down
Basic networking

bsm2,

I was so busy playing around with the advanced features in Server 2019, that it never occurred to me that a network needs to be locked down. I got it now, tho. Thanks.

[bsm2]

bsm2,

I was so busy playing around with the advanced features in Server 2019, that it never occurred to me that a network needs to be locked down. I got it now, tho. Thanks.

No worries most of them are not locked down. Usally enterprise size networks , Government, Banks etc....are locked down.

[Phil B.]

Phil,

I just went to my virtual lab and I see what you're saying. From Windows Server 2019, I can exclude any device from obtaining a DHCP address by entering the MAC Address of said device. Never thought about that. Good call.

i learned that by being an NA at my last job.