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  1. #1
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    C224 Bizhub Bypass Tray and Tray 2 switched

    Hi All,

    I am new to this group. I need some help from this group expertises.
    I don't remember what I did when trying to customize the banner printing to the bypass tray and now I can't print to TRay 2 (8.5" x 11").
    I have to use the bypass tray to print to 8.5" x 11"
    Please help me to get back to normal where I can print to tray 2.
    Here is what see on the screen:
    2D46C65B-0167-4CCE-A992-8A5F3C0F23F8.jpgB1DFA37E-38DA-46F1-9472-669DE3B20282.jpg

    How can I assign the 8.5" x 11" back to tray 2?

    Thanks in advance.
    Hien

  2. #2
    Field Service Technician 500+ Posts femaster's Avatar
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Quote Originally Posted by hquang View Post
    Hi All,

    I am new to this group. I need some help from this group expertises.
    I don't remember what I did when trying to customize the banner printing to the bypass tray and now I can't print to TRay 2 (8.5" x 11").
    I have to use the bypass tray to print to 8.5" x 11"
    Please help me to get back to normal where I can print to tray 2.
    Here is what see on the screen:
    2D46C65B-0167-4CCE-A992-8A5F3C0F23F8.jpgB1DFA37E-38DA-46F1-9472-669DE3B20282.jpg

    How can I assign the 8.5" x 11" back to tray 2?

    Thanks in advance.
    Hien
    Lets start out easy. Paper size in the regular trays is auto detected using sensors inside the copier and is based on the position of the paper guides in the trays. Start by putting the letter paper in the tray with all 3 guides against the paper. If all is working correctly it should read 8.5x11. If that doesn't work, the next step would be to remove the tray and check to see if there might be some paper behind the tray interfering with the size sensors. There is a screwed in metal catch on the left side pillar that prevents the tray's removal. Remove the screw and catch then remove the tray. It may still require a little finagling to get it out. Remove anything that might be back there and reinstall the tray and catch.

    If that doesn't work, let us know and we'll try to further diagnose.
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  3. #3
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Thanks femaster for a quick help.
    I could not remove the tray because there is another screw and catch on the right as shown on photo. And I see there are two other screws on the right as well.
    (IMG-9768.JPG
    I don't see any thing blocking the sensor in the tray. But there is a difference after removing and put back the paper in tray 2: new error message "replenish paper" and the "8.5 x 11" on the bypass tray has gone.
    IMG-9765.jpgIMG-9769.JPG

    Please tell me what to do next
    thanks
    Hien

  4. #4
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Sometime the tray 2 is seen as for 8 x 13 inch with bypass 8.5 x 11
    IMG-9770.jpg

  5. #5
    Master Of The Obvious 10,000+ Posts
    C224 Bizhub Bypass Tray and Tray 2 switched

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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    So ... do we know if there is paper behind the tray? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Quote Originally Posted by blackcat4866 View Post
    So ... do we know if there is paper behind the tray? =^..^=
    The tray is clean - nothing else except the 8.5 x 11 paper.

    I did search youtube but found only the how to do this do that. Look like only me or I am the first one having this proplem.

  7. #7
    Master Of The Obvious 10,000+ Posts
    C224 Bizhub Bypass Tray and Tray 2 switched

    blackcat4866's Avatar
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Not inside the tray. Pull out the tray and look behind the tray.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Quote Originally Posted by blackcat4866 View Post
    Not inside the tray. Pull out the tray and look behind the tray.
    There are two screws and catch on both side keeping the tray. I was able to remove only on the left side but not on the right side as shown on the below photo
    IMG-9768.JPG

  9. #9
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    YES, I removed the side and found a paper behind the tray. Everything is back to normal.
    Thanks femaster and blackcat.
    Last edited by hquang; 01-22-2021 at 04:12 AM.

  10. #10
    Field Service Technician 500+ Posts femaster's Avatar
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    Re: C224 Bizhub Bypass Tray and Tray 2 switched

    Quote Originally Posted by hquang View Post
    There are two screws and catch on both side keeping the tray. I was able to remove only on the left side but not on the right side as shown on the below photo
    IMG-9768.JPG
    Glad you got it figured it out.

    To be honest, I'm not even sure what I'm looking at in that picture with the 2 screws, it doesn't look familiar to me. Possibly the bypass tray mount?
    Last edited by femaster; 01-22-2021 at 07:59 AM.
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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