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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Konica Minolta Bizhub C284e Internal error occurred

    I have a Konica Minolta Bizhub C284e with a internal error that occurs, usually in this case i would see a C-2557 or something appears after the reboot. This machine has no errors pop up what so ever and if I go into service mode to see error history its completely blank. Has anyone come across this problem before? Any help would be appreciated.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    C2557 or something?

    It would help to know what the code is. C2557 is black low toner density. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by blackcat4866 View Post
    C2557 or something?

    It would help to know what the code is. C2557 is black low toner density. =^..^=
    Yes it would definitely help. But there's no code at all. That's what's got me. I've worked on hundreds of these and usually there's a code that appears or has logged in service call history but like I was saying before there's no error code other then internal error the system will reboot and that's it.

  4. #4
    Service Manager 1,000+ Posts
    Konica Minolta Bizhub C284e Internal error occurred


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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by Alex1 View Post
    Yes it would definitely help. But there's no code at all. That's what's got me. I've worked on hundreds of these and usually there's a code that appears or has logged in service call history but like I was saying before there's no error code other then internal error the system will reboot and that's it.
    so service mode - counter - service call history (data)

    is not showing anything?

  5. #5
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by rrrohan View Post
    so service mode - counter - service call history (data)

    is not showing anything?
    No not showing anything there. That's what's making it harder.

  6. #6
    Service Manager 5,000+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by Alex1 View Post
    I have a Konica Minolta Bizhub C284e with a internal error that occurs, usually in this case i would see a C-2557 or something appears after the reboot. This machine has no errors pop up what so ever and if I go into service mode to see error history its completely blank. Has anyone come across this problem before? Any help would be appreciated.
    Set off a full colour print run or test patterns in service mode, the machine will show 'internal error' & will reboot 3 times.

    Keep running a print run the machine will eventually stop & show the C-2557 etc.

    Maybe your client was turning the machine off/on not waiting for it to reboot & log the code in CE mode.




    Let us eat, drink, and be merry, because tomorrow we may die!

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  7. #7
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by copier tech View Post
    Set off a full colour print run or test patterns in service mode, the machine will show 'internal error' & will reboot 3 times.

    Keep running a print run the machine will eventually stop & show the C-2557 etc.

    Maybe your client was turning the machine off/on not waiting for it to reboot & log the code in CE mode.





    The machine rebooted it self 15 times. I will do 50 colour prints or 50 b&w prints either prints will get to 38 pages or 39 pages then stop will a internal error. I stood there while this happened 15 times rebooting it self in hope to see a error come up or something was logged in service mode with no luck. I have never seen this before. I'm baffled.

  8. #8
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    Re: Konica Minolta Bizhub C284e Internal error occurred

    take a photo:
    Service Mode -> State confirmation -> Level History 1

  9. #9
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by konicavod View Post
    take a photo:
    Service Mode -> State confirmation -> Level History 1
    Will do when I head there next

  10. #10
    Service Manager 5,000+ Posts
    Konica Minolta Bizhub C284e Internal error occurred

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    Re: Konica Minolta Bizhub C284e Internal error occurred

    Quote Originally Posted by Alex1 View Post
    Will do when I head there next
    TNR levels should be around 6.5% one of them may stand out being too low or high.
    Last edited by copier tech; 01-22-2021 at 11:11 AM.
    Let us eat, drink, and be merry, because tomorrow we may die!

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