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  1. #11
    Service Manager 500+ Posts femaster's Avatar
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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by Synthohol View Post
    maybe its just how its presented on the website?
    we were taught to not use anything in the special tab unless we were fixing a covered fix.
    ...its not you...its me
    It's not just you, it's me too. I was also trained to NEVER install "special" firmware unless that firmware covers an issue or problem the machine is experiencing. Base firmware always.
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  2. #12
    Service Manager 500+ Posts femaster's Avatar
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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by KMFLT3CH View Post
    In the states as well. Working for KM directly we are told to update the periodic Maintenance Release firmware pretty often. i.e. if the machine isn't reporting gas gauge toner levels into vCare then it needs the latest MR which fixes the issue. Same with e101/e301 codes, Airprint issues, Papercut issues, so many more...MR firmware takes care of it. The base firmware is going on 2 years old now and really isn't used unless it's a fresh board install that needs the newest Base to get going.
    So in essence you are saying the same thing that Synthol said. You install the "special" firmware when there is an issue that is corrected by it.
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  3. #13
    Trusted Tech 50+ Posts
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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by femaster View Post
    So in essence you are saying the same thing that Synthol said. You install the "special" firmware when there is an issue that is corrected by it.
    Not entirely, we are expected to keep all machines in our area up to date with the latest firmware be it base or special (almost always the latter). These are tracked by a $0 part and service calls are looked over the following day to make sure firmware was updated and dip switches set accordingly. There are monthly emails sent out with the latest versions and what they fix, some are more important than others due to security issues, billing accuracies, etc. Here's one of the many bulletins, this one is from last year but you get the idea. More than half the model lines in the bulletin require Special fw: 12007.pdf

    I honestly don't remember the last time I came across a machine still running base fw except for new installs.

    But hey to each their own, choose to update your machines or not it doesn't affect me

  4. #14
    Senior Tech 100+ Posts
    Bizhub C368 / C558 Firmware the same?


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    Re: Bizhub C368 / C558 Firmware the same?

    I was experimenting with the firmware on a shop machine. It needed a special firmware to be able to scan smb 2.0. I installed it, smb 2.0, it worked. Just to see what would happen. I installed a newer special firmware and it removed the smb 2.0. functionality. Why wouldn't a special firmware include all fixes up the that point in time instead of having to cherry pick?

  5. #15
    Service Manager 500+ Posts femaster's Avatar
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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by KMFLT3CH View Post
    Not entirely, we are expected to keep all machines in our area up to date with the latest firmware be it base or special (almost always the latter). These are tracked by a $0 part and service calls are looked over the following day to make sure firmware was updated and dip switches set accordingly. There are monthly emails sent out with the latest versions and what they fix, some are more important than others due to security issues, billing accuracies, etc. Here's one of the many bulletins, this one is from last year but you get the idea. More than half the model lines in the bulletin require Special fw: 12007.pdf

    I honestly don't remember the last time I came across a machine still running base fw except for new installs.

    But hey to each their own, choose to update your machines or not it doesn't affect me
    These aren't my guidlines, I just follow what the "boss" tells me to do. Frankly, I don't think he has a clue a lot of the time, but don't tell him I said that!

    In the bulletin you provided, while it states that it is a "Highly Recommended" update that covers a pretty significant security flaw, it only affects machines that have an external keyboard attached. In this case, we would only update the affected machines that actually have keyboards installed. Out of the few thousand machines we service, maybe 50 or 60 total have external keyboards, and of those, there might be 5 that are on the affected models. In this case, only those 5 would be updated to the indicated special firmware, from either the base firmware, or whatever previously installed special firmware may have been on them.
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  6. #16
    Service Manager 10,000+ Posts
    Bizhub C368 / C558 Firmware the same?

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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by femaster View Post
    These aren't my guidlines, I just follow what the "boss" tells me to do. Frankly, I don't think he has a clue a lot of the time, but don't tell him I said that!

    In the bulletin you provided, while it states that it is a "Highly Recommended" update that covers a pretty significant security flaw, it only affects machines that have an external keyboard attached. In this case, we would only update the affected machines that actually have keyboards installed. Out of the few thousand machines we service, maybe 50 or 60 total have external keyboards, and of those, there might be 5 that are on the affected models. In this case, only those 5 would be updated to the indicated special firmware, from either the base firmware, or whatever previously installed special firmware may have been on them.
    How many bosses REALLY have a grasp on tech issues OR customers needs/demands?
    We can talk to them until we are blue in the face, they only hear what they want to.
    Prime example, the last ass I worked for wanted to carry the image graph line of Canon. The ops manager and the service manager (me) voted thumbs down, he over rode us and signed up for a six year deal, the 1st four machines were screwed out of the box. I am trained on the product. They shipped us replacements ...
    CORPORATE TECHS failed getting the first ones shipped fixed, and two more out of the second shipments were sent back. Boss lost 3 federal contracts due to these problems.
    We installed Epson wide formats in the other... extremely pleased with the product.
    Then he screwed OPS Mgr and myself out of sales contracts and spiffs.
    Tony and I left shortly later.
    His biz is now in the shitter, because he lied to us and the customers.
    He also screwed recycle customers, he is filing for bankruptcy... 30+ years and now he is selling used cars.
    A shister always gets his hust rewards!Bizhub C368 / C558 Firmware the same?


    Sent from my SM-G960U using Tapatalk

  7. #17
    Service Manager 5,000+ Posts
    Bizhub C368 / C558 Firmware the same?

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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by rrrohan View Post
    reminds me of one client i have running function version 2 because im to lazy to go around and update drivers
    Surely the driver is the same regardless of what function version the machine is on!?


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #18
    Service Manager 1,000+ Posts
    Bizhub C368 / C558 Firmware the same?


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    Re: Bizhub C368 / C558 Firmware the same?

    Quote Originally Posted by copier tech View Post
    Surely the driver is the same regardless of what function version the machine is on!?


    nope. old driver wouldnt support function version 4+ and since they used account track it didnt like it.

    if im honest i still dont know what a function versions mean. ud think v2 vs v4.2 must include many advanced and improved functions but im yet to notice any.

    airprint on 4 series was only time ive felt the need to up the function version

  9. #19
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Bizhub C368 / C558 Firmware the same?

    The version enables and disables the new printer features. If the account track doesn't work, you can keep the firmware up to date and just do a simple downgrade for the version via dipsw. For example, in the 8 series printers, if you upgraded from version 3.3 to version 4.2, the web interface is completely renewed.

    In germany KM would almost force us to update with periodic firmware because there are often important updates for the security of the printer lately. With the GDPR in Europe, large companies could face heavy fines.
    fweuro.jpg
    This is our interface and there are no divisions.

  10. #20
    Service Manager 5,000+ Posts
    Bizhub C368 / C558 Firmware the same?

    copier tech's Avatar
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    Re: Bizhub C368 / C558 Firmware the same?

    I don't have any Bizhubs using account track so maybe this is why we've never had an issue updating a function version in the past.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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