Brand new machine just installed at customer. A week of being there it's bringing up error c6756.
Iv updated the fw, checked the ccd board connections and wiring harness between the ccd and ccd board. Checked the data cable down to mfpb. Reset error. Goes away and comes back a week later.
Has anyone had an issue like this on the new machines?
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Brand new machine, pass it back to KM under warranty?Originally Posted by barber782
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
I'm assuming that you haven't been present for the errors. If I were to take a WAG, I'd go for the SCDB or the DCPU ... 50/50.
The DCPU is less work to swap. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Run full diagnostic. Reseat all connections of Base board(MFPB), next down the line will be CCD unit.
Also try to disable CCD Calibration value temporarily(default is ON).
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
The B367/C227 also gives a similar fault, resolved the fault by replacing the Flat Cable ( Ribbon) for the CCD unit,
also does the machine stand near a window, could be that you are getting ambient light affecting the CCD calibration
try reseating the board stack. codes in the 60's range generally refer to adf related issues , thus dual scan board ,or radf cis.
Agree! I had this experience too.
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