Hi, working on a bizhub 200, for several years the users in this office have been scanning to email as PDF on this machine without issue. After a drum unit replacement and a factory reset the machine will only scan to email as TIFF despite being set to PDF in the menus, this was confirmed by printing the settings report and also accessing the settings via the web GUI also without any result.
Running out of ideas.. the staff here is reluctant to using the TIFF format. Other than trying another factory reset are there other avenues? I thought a firmware update maybe, but I don’t know where to find them.
thanks for any help you can provide!
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