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  1. #1
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    Bizhub only scanning to TIFF

    Hi, working on a bizhub 200, for several years the users in this office have been scanning to email as PDF on this machine without issue. After a drum unit replacement and a factory reset the machine will only scan to email as TIFF despite being set to PDF in the menus, this was confirmed by printing the settings report and also accessing the settings via the web GUI also without any result.

    Running out of ideas.. the staff here is reluctant to using the TIFF format. Other than trying another factory reset are there other avenues? I thought a firmware update maybe, but I donít know where to find them.

    thanks for any help you can provide!

  2. #2
    Service Manager 1,000+ Posts
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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by Phil B. View Post
    SCANNING BRAH!!! *NOT* PRINTING!!!
    ...check your linky!!!Bizhub only scanning to TIFF

    Sent from my SM-N950U1 using Tapatalk
    REACH FOR THE STARS!!!
    Konica Minolta Planetariums!
    https://www.konicaminolta.com/planet...gma/index.html

  3. #3
    Service Manager 10,000+ Posts
    Bizhub only scanning to TIFF

    Phil B.'s Avatar
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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by qbert69 View Post
    SCANNING BRAH!!! *NOT* PRINTING!!!
    ...check your linky!!!Bizhub only scanning to TIFF

    Sent from my SM-N950U1 using Tapatalk
    your right this was BC (before coffee)

  4. #4
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    Re: Bizhub only scanning to TIFF

    Are you telling that setting the scan format to TIFF is going to give us PDF?

  5. #5
    Service Manager 1,000+ Posts
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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by Payyyy View Post
    Are you telling that setting the scan format to TIFF is going to give us PDF?
    Choose the settings you like in scan mode then go into system settings->user settings->scan settings ->set current as default (should lock it in...not in front of a machine right now!)
    Good Luck!Bizhub only scanning to TIFFBizhub only scanning to TIFF

    Sent from my SM-N950U1 using Tapatalk
    REACH FOR THE STARS!!!
    Konica Minolta Planetariums!
    https://www.konicaminolta.com/planet...gma/index.html

  6. #6
    Service Manager 1,000+ Posts
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    Re: Bizhub only scanning to TIFF

    Found this on one of my old "paper brains"

    To default the scan file type to PDF, perform the following:
    1. Press the Utility/Counter button.
    2. Select Check Details.
    3. Enter the Service Mode
    4. Enter the Service passcode and press End.
    5. Select Soft Switch Settings.
    6. Select Mode Selection and enter mode 360.
    7. Select Bit Selection and scroll to Bit 0 and change the value to 1.
    8. Press Set.
    9. Cycle machine main power switch OFF/ON.

  7. #7
    Service Manager 500+ Posts femaster's Avatar
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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by qbert69 View Post
    Choose the settings you like in scan mode then go into system settings->user settings->scan settings ->set current as default (should lock it in...not in front of a machine right now!)
    Good Luck!Bizhub only scanning to TIFFBizhub only scanning to TIFF
    He's talking a Bizhub 200 here, no such menus or settings existed for at least another 2 to 3 years after the 200 was produced....
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  8. #8
    Senior Tech 250+ Posts
    Bizhub only scanning to TIFF


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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by qbert69 View Post
    Choose the settings you like in scan mode then go into system settings->user settings->scan settings ->set current as default (should lock it in...not in front of a machine right now!)
    Good Luck!Bizhub only scanning to TIFFBizhub only scanning to TIFF

    Sent from my SM-N950U1 using Tapatalk
    I'm going with this idea... it should save whatever settings you have set on the panel.

  9. #9
    Service Manager 500+ Posts femaster's Avatar
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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by Oystercopy View Post
    I'm going with this idea... it should save whatever settings you have set on the panel.
    Nope. See my comment right above yours...
    Ricoh Service Tech for 7 year. Currently a Konica Minolta Service Tech for the last 7 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  10. #10
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Bizhub only scanning to TIFF

    Quote Originally Posted by Oystercopy View Post
    I'm going with this idea... it should save whatever settings you have set on the panel.
    OC, Yes but it works on newer models.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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