Office365 email scan

[copytechtrouble]

Create a new certificate with SHA-256 encryption.

this is the correct answer

[Gift]

this is the correct answer

Tried that via remote with no success / customer O365 scanner account works in our demo C300i. I managed to get the pocket router / mobile hot spot thingy up and running with my IT guy and we're going to visit the customer tomorrow.

[Gift]

Well what should I say:

We did a network parameter reset via service mode, reconfigured IP+SMTP, did several tests and now every attempt is successful.

[Roufi]

Gudnait Nelson,

Brat, there has been a security update regarding Secure App / App Password for authenticating MFP Devices that are routing scans through O365 and Gmail SMTP Servers. Just attended one today here in Pom. All your settings seems ok, just turn on Two Factor Authentication with your Office 365 account make sure to use an App Password instead of your regular login password. Its gonna be a Funky text of codes.

Cheers brat,

[rrrohan]

the golden rules i have for office 365 are

Self Signed Cert with maximum encryption strength and as much validity period as it will allow

and

Disable TLS 1.1

i always try the domain-com.mail.protection.outlook.com first before smtp.office365.com if no advise from customer/IT.
the relay often wont allow scanning external so if they use MYOB scanning it will always fail with Login error.

if all else fails i use SMTP2Go service and just verify the sends email address is valid

[Markks]

Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

I have rechecked the machines SSL/TSL version setting and is on 1.2
Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
I can ping the the smtp address from the machine. The machines date and time is current.

I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

I am out of ideas and seek some assistance to rectify this issue.

Thank you.

Konica Minolta fully supports scan-to-email using Microsoft® Office 365™.
Microsoft® Office 365™ uses SHA-2 for its mandatory hashing cryptography algorithm.

In 2002, SHA-2 became the new recommended hashing standard. SHA-2 is often called the SHA-2 family of hashes because it contains many different-size hashes, including 224-, 256-, 384-, and 512-bit digests.Currently the most popular one is 256-bits

As of January 1, 2016, Microsoft will no longer allow certificate authorities in the Microsoft Root Certificate Program to issue certificates for SSL or code signing that use the SHA-1 hashing algorithm. SHA-2 is the preferred method now.

The following are the incoming and outgoing IMAP server settings for Office 365.

Setting IMAP (incoming) SMTP (outgoing)
Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS

Supported Models:

• bizhub 224e/284e/364e/454e/554e
• bizhub 654e/754e/
• bizhub C224e/C284e/C364e
• bizhub C454e_C554e
• bizhub C654e_C754e
• bizhub 227/287
• bizhub C258/C308/C368
• bizhub C458/C558/C658
• bizhub 808/958
• bizhub 4050/4750
• bizhub C3350/C3850/C3850FS
• bizhub C220/C280/C360

Please see attached Technical Bulletin #10310.

Notes:
1. NON-4e "Version Up firmware for MIF devices" is required to support SHA2. (bizhub C224/C284/C364/C454/C554/C654/C754)
You can use any of the following Special Firmware:

• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB0-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB0-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB6-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB6-K9 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C224, C284, C364, C454, C554 Special Firmware Version GB5-K6 Support of SHA-256 (Version Up firmware for MIF devices)
• bizhub C654, C754 Special Firmware Version GB5-K6 Support of SHA-256 (Version Up firmware for MIF devices)

2. Special Instructions on how to install these firmwares are provided in attached "Version Up firmware for MIF devices" document.
3. Please follow the attached procedures in setting up scan to Email using Microsoft® Office 365™.