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  1. #1
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    Office365 email scan

    Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

    I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

    I have rechecked the machines SSL/TSL version setting and is on 1.2
    Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
    I can ping the the smtp address from the machine. The machines date and time is current.

    I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

    I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

    I am out of ideas and seek some assistance to rectify this issue.

    Thank you.

  2. #2
    SanDiegoCopierRepair.com 1,000+ Posts
    Office365 email scan

    blazebusiness's Avatar
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    Re: Office365 email scan

    Quote Originally Posted by nelo View Post
    Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

    I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

    I have rechecked the machines SSL/TSL version setting and is on 1.2
    Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
    I can ping the the smtp address from the machine. The machines date and time is current.

    I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

    I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

    I am out of ideas and seek some assistance to rectify this issue.

    Thank you.
    Usually it is quite simple for us when we do it just with the following basic steps:


    SMTP Server: smtp.office365.com


    Enable TLS


    Auth enabled:


    username @ domain .com


    password


    set a from address


    finished
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  3. #3
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    Re: Office365 email scan

    Quote Originally Posted by blazebusiness View Post
    Usually it is quite simple for us when we do it just with the following basic steps:


    SMTP Server: smtp.office365.com


    Enable TLS


    Auth enabled:


    username @ domain .com


    password


    set a from address


    finished
    Below is the details I entered.

    smtp: smtp.office365.com
    Port #: 25 or 587 Start TLS
    Authentication: Enabled
    User: xxxxx@xxxxx.com.pg
    Password: xxxxxx

    From address: xxxxxx@xxxxx.com.pg

    I got connection error on ports # 25 and 587.

    I didn't want to confuse myself with all types of office365 scan to email setups so I was just trying the simple setup.

    Below is another office365 setup done by another customer IT suport and scan to email works fine. Tried the similar setup on my customer but same result.

    smtp: xxxxx-com-pg.mail.protection.outlook.com
    Port #: 25 / start TLS
    Authentication: disabled

  4. #4
    Service Manager 1,000+ Posts Bix's Avatar
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    Berlin
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    Re: Office365 email scan

    dns e gateway are okay?

  5. #5
    Service Manager 5,000+ Posts
    Office365 email scan

    copier tech's Avatar
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    London
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    Re: Office365 email scan

    Quote Originally Posted by nelo View Post
    Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

    I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

    I have rechecked the machines SSL/TSL version setting and is on 1.2
    Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
    I can ping the the smtp address from the machine. The machines date and time is current.

    I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

    I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

    I am out of ideas and seek some assistance to rectify this issue.

    Thank you.
    I have dozens the 4e series scanning via 0365 without any issues so they are supported.

    I update all mine to the latest firmware version (this maybe called ‘special’ in your country)
    Then update to the latest function version, currently function version 7.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Technician
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    Re: Office365 email scan

    Quote Originally Posted by copier tech View Post
    I have dozens the 4e series scanning via 0365 without any issues so they are supported.

    I update all mine to the latest firmware version (this maybe called ‘special’ in your country)
    Then update to the latest function version, currently function version 7.
    Will try the latest firmware download and upload.

  7. #7
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    Re: Office365 email scan

    Quote Originally Posted by Bix View Post
    dns e gateway are okay?
    Yes, DNS 1 & 2 plus the gateway is correct.

  8. #8
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    Re: Office365 email scan

    Quote Originally Posted by Bix View Post
    dns e gateway are okay?
    Would SSL / TLS security certificate needed to be created?

  9. #9
    Service Manager 5,000+ Posts
    Office365 email scan

    copier tech's Avatar
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    London
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    Re: Office365 email scan

    While you are troubleshooting the 0365 issue you could create a gmail account & use that so your client can scan.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  10. #10
    Service Manager 1,000+ Posts Bix's Avatar
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    Berlin
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    Re: Office365 email scan

    gmail smtp:
    SMTP server address: smtp.gmail.com (flag HOST name address)
    Use SSL/TLS: SMTP over SSL
    SSL port number: 465
    Peripheral mail address: your email
    SMTP authentication: ON (Id name: Gmail email address - Password: Gmail email password)


    In Google settings, set "Allow access to less secure apps".

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