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  1. #1
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    c250i copy AND scan duplex 2 to 2 hangs

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    c250i copy AND scan duplex 2 to 2 hangs

    hello folks

    got a problem where one machine always hangs at the end of sheet #2 while doing duplex 2 to 2 with copy AND scan.

    initially thought this was a data transmission issue, checked the email/tcpip setting, they all checked out. But when it exhibit the same problem with COPY jobs.

    I don't got a clue.

    fw is g00-e9, I did load it again, and no improvement.

    anyone?
    Idling colour developers are not healthy developers.

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    Interesting, this is on new install? Also what DF?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
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    c250i copy AND scan duplex 2 to 2 hangs

    jmaister's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    Quote Originally Posted by tsbservice View Post
    Interesting, this is on new install? Also what DF?
    Newish from last year. Has 50k on it.

    Single feed is buttery smooth

    DF714
    Idling colour developers are not healthy developers.

  4. #4
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    I would reattach everything from DF to the main body but guess you already did this.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
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    c250i copy AND scan duplex 2 to 2 hangs

    jmaister's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    Quote Originally Posted by tsbservice View Post
    I would reattach everything from DF to the main body but guess you already did this.
    No, havent tried that. Machine has been in service for almost a year. Pcb Connection issue would throw codes generally? The job status also said "printwait"

    But when i iift the adf, it reports paper jam right away.

    Weird.


    Job went to a better mind. I will keep this updated as what is the solution.
    Last edited by jmaister; 02-19-2021 at 09:41 PM. Reason: You know i cant write
    Idling colour developers are not healthy developers.

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    Quote Originally Posted by jmaister View Post
    No, havent tried that. Machine has been in service for almost a year. Pcb Connection issue would throw codes generally? The job status also said "printwait"

    But when i iift the adf, it reports paper jam right away.


    Weird.


    Job went to a better mind. I will keep this updated as what is the solution.
    You can try low voltage power supply then.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    certified scrub 500+ Posts
    c250i copy AND scan duplex 2 to 2 hangs

    jmaister's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    Quote Originally Posted by tsbservice View Post
    I would reattach everything from DF to the main body but guess you already did this.
    oh wow. bingo!

    that solved the problem...

    shouldnt there be a communication error if certain time has passed? iF i see an error code, i would reconnect cables. machine behavior like this throws me off big time.
    Last edited by jmaister; 02-20-2021 at 12:28 AM.
    Idling colour developers are not healthy developers.

  8. #8
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: c250i copy AND scan duplex 2 to 2 hangs

    Quote Originally Posted by jmaister View Post
    oh wow. bingo!

    that solved the problem...

    shouldnt there be a communication error if certain time has passed? iF i see an error code, i would reconnect cables. machine behavior like this throws me off big time.
    I don't think machine will throw an error in most of such cases.
    Glad it worked for you.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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