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Thread: Duplex copying

  1. #1
    Senior Tech 100+ Posts
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    Duplex copying

    I have a 364e that works perfectly except when doing two side copying, it will only count once. I have the machine with an external counter and when pressing duplex then start, it will show 1-2 and print. Tried it on a 454e and counts 1-2.
    This 364e will only count 1. Can make 1000 and will only count 500. On a price per copy the customer would lose half the revenue...

    Any ideas? Doing multiple copies single sided thru the ADF and glass will count normally. Only when 2 sided copying...



    Sent from my motorola one 5G UW using Tapatalk

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Duplex copying

    Strange. Check and compare settings in Service mode of two machines regarding Marketing Area and Billing Settings - Counter Setting, if they differ make them equal.
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  3. #3
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    Re: Duplex copying

    Quote Originally Posted by tsbservice View Post
    Strange. Check and compare settings in Service mode of two machines regarding Marketing Area and Billing Settings - Counter Setting, if they differ make them equal.
    That fixed it, thanks

    Sent from my motorola one 5G UW using Tapatalk

  4. #4
    Field Supervisor 500+ Posts
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    Re: Duplex copying

    You need to check your billing settings in service mode..This is the only thing that would configure 2 sided only counting once..Same as 11x17 is 1 click (which I hate BTW). You can confirm this by checking the life counts, if they are increasing at the 2 clicks rate then this is the problem. E

  5. #5
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    Re: Duplex copying

    Sorry, I wrote a response, went off on a tangent, came back and posted this not realizing it had already been answered. E

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