c364e firmware upgrade

[afonsolaw]

Hi all. Trying to update my c364e. Using a 2gb fat32 USB. Placed the files inside the A61F0Y0 in the root of the USB. When i plug usb into service port (power down machine, insert usb, power up machine.) I get a invalid external memory error. Any assistance appreciated.

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[Woxner]

Open the folder and transfer all the files in the folder to the root. Nothing else on the usb.

[afonsolaw]

Tried that with mult flash drives.

Open the folder and transfer all the files in the folder to the root. Nothing else on the usb.

[Synthohol]

do a system data clear in service mode then try again.
also just to check, the root of the flash drive looks like this right?

[afonsolaw]

Will try the data clear. Yes. Looks right.

Thanks as always.

do a system data clear in service mode then try again.
also just to check, the root of the flash drive looks like this right?

[Khin Zaw]

Hi all. Trying to update my c364e. Using a 2gb fat32 USB. Placed the files inside the A61F0Y0 in the root of the USB. When i plug usb into service port (power down machine, insert usb, power up machine.) I get a invalid external memory error. Any assistance appreciated.

m4RGn096GKt7TyzeMriMJbxLSIcDGoxyvapg3Pm_s1IVEmfPggg9-8RGRe9Lmp4H8V3NiSWLwABHxXajcY02fR7BanNjgmSI.jpg

I got same shit. Did you get solution to that?

[techsxge]

Reformat the USB Stick with rufus or gparted, not with windows.

[ltdiniz]

Eu tenho a mesma merda. Você conseguiu solução para isso?

I use this program for Formatting and it works 100%.
You can format via cmd as attached step by step.
Follow Link
https://we.tl/t-mhGW7xoxHF

[adfgdf]

As mentioned before,
check that the USB stick is formatted in FAT32 and has is up to 8gb storage,
leave all the files in the main folder (like D:\ ),
make sure it fits in correctly 100% , some times the USB stick doesn't make full/correct contact,
check if there is anything inside the machine USB port (protected by the small metal plate), like dust etc.

Try several times by pushing it in better, i have seen the same USB stick not working sometimes for it was not making the right contact.
Good luck!

[copier tech]

I got same shit. Did you get solution to that?

Does the machine come to ready if you restart the device without the fw USB pen connected ?