Why can some computers use the name for SMB while others need the IP

[BillyCarpenter]

You can also try to flush DNS.

ipconfig/flushdns

[slimslob]

Thanks for the responses. My original post looked as though it was 2 copiers. It is one copier, a c3850 that will scan SMB 2.0. The computers in question are a Dell and an HP. They are both windows 10. I don't know what version of 10 they are running. I'm assuming the copier is configured properly since one computer will receive scans using the name. I have another customer with the same scenario. One copier, some machines (windows 10) will scan using the name while others can't. They are on the same network. With this customer I was able to get into the router and configure a DHCP reservation for the computer. More times then not the customer does not have the password to the router so I can't get in there to give the computer a static DHCP reservation.

NetBios name resolution is based on Workgroup/Domain membership and primary DNS. Check those settings on the computer that you can scan to using its name and change the other to match.

[adecanmin]

NetBios name resolution is based on Workgroup/Domain membership and primary DNS. Check those settings on the computer that you can scan to using its name and change the other to match.

Where would I look to find those settings?

[adecanmin]

This particular network is a WORKGROUP

[Phil B.]

This particular network is a WORKGROUP

that info should have been shared about 15 messages ago.

[adecanmin]

that info should have been shared about 15 messages ago.

You're right. My apologies

[slimslob]

Where would I look to find those settings?

Workgroup name can be found in Control Panel - All Control Panel Items - System
DNS can be found in adapter status

[BillyCarpenter]

Workgroup name can be found in Control Panel - All Control Panel Items - System
DNS can be found in adapter status

I remember how that used to confuse the hell out of me when I was learning this stuff.


In his case (if I'm understanding correctly) the router is the DNS server. If it were me, the first thing I'd do is ping the hostname of the copier or do a NSLOOKUP. If the hostname isn't being resolved then he can investigate further.

[adecanmin]

I'll check those things.

[BillyCarpenter]

I'll check those things.

Not long ago, I didn't understand what "resolve" a host name meant. Do you understand how that works?