I was installing a brand new C650i yesterday and I kept getting a message saying that an original was left on the glass. It was also registering 8.5x11 as 11x17. I've seen where a dirty glass can cause this issue, but this was a brand new machine. I called Konica and they had me check the doc feed height to see if it was raised up too high. Sure enough it was. I lowered the rear of the doc feed with the adjustment screws and this issue went away. These come with doc feeds installed, so I didn't even think to check for this. Hopefully this will save some time and frustration if anyone runs in to this issue on these models or any others I guess.
Bookmarks