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  1. #11
    Senior Tech 250+ Posts
    Konica Minolta C454e Missing Image - Jpeg

    mearmi's Avatar
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    Re: Konica Minolta C454e Missing Image - Jpeg

    Quote Originally Posted by allan View Post
    Internal prints like demo page printing ok?
    Yes It is fine

  2. #12
    Senior Tech 250+ Posts
    Konica Minolta C454e Missing Image - Jpeg

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    Re: Konica Minolta C454e Missing Image - Jpeg

    Quote Originally Posted by tsbservice View Post
    @mearmi - try Initialize All.
    Didn't work

  3. #13
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    Re: Konica Minolta C454e Missing Image - Jpeg

    remove Windows Update KB5000802

  4. #14
    Senior Tech 100+ Posts
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    Re: Konica Minolta C454e Missing Image - Jpeg

    Quote Originally Posted by kaisa View Post
    remove Windows Update KB5000802

    Yes ! this issue is being happened this month.
    Some PC the update maybe KB5000808 or KB5000809.

  5. #15
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    Re: Konica Minolta C454e Missing Image - Jpeg

    Quote Originally Posted by mearmi View Post
    Hi

    Konica Minolta C454e When client prints Photos/Files Specially JPG using any software (Windows Photo Viewer, Paint etc.) Print is missing from the middle. From all of his computers.

    Updated the firmware G20-M1, Replaced the driver.

    Normal print is fine.

    Please find the attached and advise.

    Many Thanks

    mearmi
    I had the same problem.It was a new security windows update that was causing the problem.I went to start ,then settings and then update and security.then windows update and history of updates.then click on the last update for windows security and erase it.The pc will rebout and the problem will be fixed hopefully.It work for me,i hope will work for you too.

  6. #16
    KONICA MINOLTA 50+ Posts Walterj's Avatar
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    Post Re: Konica Minolta C454e Missing Image - Jpeg

    [QUOTE = mearmi; 1708966] Hola,

    Konica Minolta C454e Cuando el cliente imprime fotos / archivos, especialmente JPG con cualquier software (Windows Photo Viewer, Paint, etc.) Falta la impresión en el medio. De todas sus computadoras.

    Se actualizó el firmware G20-M1, se reemplazó el controlador.

    La impresión normal está bien.

    Por favor encuentre el adjunto y asesórese.

    Muchas gracias

    mearmi [/ QUOTE]



    Rewrite the FW Ver. GDP-M1

  7. #17
    Senior Tech 100+ Posts avecosat's Avatar
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    Re: Konica Minolta C454e Missing Image - Jpeg

    [QUOTE=jwai;1712070]Yes ! this issue is being happened this month.
    Some PC the update maybe KB5000808 or KB5000809.[/QUOT



    Today I solved the problem on a C258 and a C454e Thank you

  8. #18
    Service Manager 2,500+ Posts
    Konica Minolta C454e Missing Image - Jpeg

    Hansoon's Avatar
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    Re: Konica Minolta C454e Missing Image - Jpeg

    I had exactly this problem with customers BH-C-280 yesterday. Solved the problem by not using the stupid "Windows-Foto" but a real good Viewer like XnView

    XnSoft

    Hans
    " Sent from my Intel i286 using MS-DOS 2.0 "

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