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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta C454e Missing Image - Jpeg

    mearmi's Avatar
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    Konica Minolta C454e Missing Image - Jpeg

    Hi

    Konica Minolta C454e When client prints Photos/Files Specially JPG using any software (Windows Photo Viewer, Paint etc.) Print is missing from the middle. From all of his computers.

    Updated the firmware G20-M1, Replaced the driver.

    Normal print is fine.

    Please find the attached and advise.

    Many Thanks

    mearmi

  2. #2
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C454e Missing Image - Jpeg

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    Re: Konica Minolta C454e Missing Image - Jpeg

    what happens from your laptop?
    what happens printing from usb?
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  3. #3
    Senior Tech 250+ Posts
    Konica Minolta C454e Missing Image - Jpeg

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    Re: Konica Minolta C454e Missing Image - Jpeg

    Quote Originally Posted by Synthohol View Post
    what happens from your laptop?
    what happens printing from usb?
    From Laptop it is same as other computers.

    Didn't try USB.

    Thanks

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C454e Missing Image - Jpeg

    @mearmi - try Initialize All.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Supervisor de Campo 50+ Posts
    Konica Minolta C454e Missing Image - Jpeg

    ltdiniz's Avatar
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    Re: Konica Minolta C454e Missing Image - Jpeg

    @mearmi e o seguinte ontem eu peguei este problema em uma Konica 454e, e foi a atualização do windows 10 do Pack Windows Update
    Para evitar problemas com drivers de impressão após a atualização KB5000802 do Windows 10, você pode seguir os passos abaixo e desinstalar o patch do sistema.
    No meu caso foi este problema aiWhatsApp Image 2021-03-12 at 14.12.19.jpg

    Atualizacao de marco do Windows 10 causa problema com o uso de impressoras | Mundo Conectado

  6. #6
    Master Of The Obvious 10,000+ Posts
    Konica Minolta C454e Missing Image - Jpeg

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    Re: Konica Minolta C454e Missing Image - Jpeg

    We've seen distorted images from Windows Picture & Fax Viewer for the last 4 years or more. My suggestion is to use another JPG viewer, and it always works. A favorite is Irfanview. It's free, and has a LOT of features that your Windows Picture & Fax Viewer does not.

    Download IrfanView

    =^..^=
    Last edited by blackcat4866; 03-14-2021 at 08:47 PM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Konica Minolta C454e Missing Image - Jpeg

    Internal prints like demo page printing ok?
    Whatever

  8. #8
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    Re: Konica Minolta C454e Missing Image - Jpeg

    Quote Originally Posted by mearmi View Post
    Hi

    Konica Minolta C454e When client prints Photos/Files Specially JPG using any software (Windows Photo Viewer, Paint etc.) Print is missing from the middle. From all of his computers.

    Updated the firmware G20-M1, Replaced the driver.

    Normal print is fine.

    Please find the attached and advise.

    Many Thanks

    mearmi

    I am too Facing the same issue.

    i think the issue started with the latest windows 10 update

    if any one has solved it. please help

  9. #9
    Service Manager 1,000+ Posts
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    Re: Konica Minolta C454e Missing Image - Jpeg

    There are many fonts that the printer does not understand. If you are using the PCL driver try "print as image" to see if this resolves it..The driver also allows you to choose not to use printer installed fonts..This may help as well. E

  10. #10
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    Re: Konica Minolta C454e Missing Image - Jpeg

    Yes I had this this morning. It was fine from my laptop using the latest driver so I suggested my customer updates theirs.
    Incidentally I put this out on our company chat room and it seems quite a few of my colleagues have had something similar in the last few days.
    It has all the hallmarks of a dodgy windows update but if the copier is on the latest firmware and the driver is up to date there isn’t much we as techs can do other than suggest workarounds.

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