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  1. #11
    Senior Tech 100+ Posts
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    Re: i series update firmware

    Quote Originally Posted by copyrooks View Post
    When i had an issue with an i series unable to get into service mode, the KM tech instructed me to use the tool and also perform a hdd partition which he told me to do a few button presses before applying firmware. The issue got resolved but the counters got lost
    mind sharing the tool and hdd partition instructions? Would be nice to save an SSD.

  2. #12
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    Re: i series update firmware

    Quote Originally Posted by jwai View Post
    Hello,

    Do everyone have experience below :

    On normal working i series machine, when I tried to update firmware, it displays black dot with 25% bar.
    After 5 minutes later the machine restarts and displays initial screens ( 25%->50%->copy mode screen ), so I cannot update successfully.
    I checked the admin setting, the USB permission for update firmware is ON.

    Any idea about this issue?
    Please list the exact steps you take to put this machine into f/w update mode..I series are different than 8 series. E

  3. #13
    Service Manager 5,000+ Posts
    i series update firmware

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    Re: i series update firmware

    Quote Originally Posted by emujo2 View Post
    Please list the exact steps you take to put this machine into f/w update mode..I series are different than 8 series. E

    The process is covered in the service manual. Hold down the button behind the control panel (remove small cover)

    Click Here To Download - Ricoh, Konica Minolta, Kyocera, Lexmark or Canon Firmware


    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  4. #14
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    Re: i series update firmware

    yes sir, I am aware of the process, if the poster does not mention the button under the cover, we can probably stop trying to help him. E

  5. #15
    Senior Tech 100+ Posts
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    Re: i series update firmware

    Quote Originally Posted by emujo2 View Post
    Please list the exact steps you take to put this machine into f/w update mode..I series are different than 8 series. E
    Yup !
    FAT32 USB stick with F/W folder on root
    Insert that stick on USB slot on right side
    Main switch ON with pressing STOP key behind panel
    Black dot display on top left corner of display with 25% bar


    After few minutes it took auto reboot and got normal process to copy screen.......

  6. #16
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    Re: i series update firmware

    There have been issues with Windows formatting the stick..download the HPUSBDISK formatter tool from the web, format your USB disk with this utility and try again. I think what happens is the disk becomes write protected and the machine will not allow use. E

  7. #17
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    Re: i series update firmware

    Quote Originally Posted by emujo2 View Post
    There have been issues with Windows formatting the stick..download the HPUSBDISK formatter tool from the web, format your USB disk with this utility and try again. I think what happens is the disk becomes write protected and the machine will not allow use. E
    Thank you for your reply.
    The incredible case is, it can work properly on a replaced CPUB machine.
    I replaced the CPUB and did same process, the machine displayed firmware update screen, set the machine type and loaded the firmware.

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