i series update firmware

[jwai]

Hello,

Do everyone have experience below :

On normal working i series machine, when I tried to update firmware, it displays black dot with 25% bar.
After 5 minutes later the machine restarts and displays initial screens ( 25%->50%->copy mode screen ), so I cannot update successfully.
I checked the admin setting, the USB permission for update firmware is ON.

Any idea about this issue?

[francisco]

Hello,

Do everyone have experience below :

On normal working i series machine, when I tried to update firmware, it displays black dot with 25% bar.
After 5 minutes later the machine restarts and displays initial screens ( 25%->50%->copy mode screen ), so I cannot update successfully.
I checked the admin setting, the USB permission for update firmware is ON.

Any idea about this issue?

yes
storage board defective

[Synthohol]

whats on the flash drive?
should just be "FW000##" folder.
just checking because its different than the 4 series tree.

[srvctec]

Also, KM has a diagnosis/recovery tool out now that will tell you why the machine is stuck at 25% or 50%. It was in the weekly "One Stop Postings" email today. There is one for every i-series machine out. The middle of the tool name is the same for all of them, although the beginning and ending is different (beginning is the product code, I believe). Look for F000-GXX on KM service portal.

[copier tech]

Also, KM has a diagnosis/recovery tool out now that will tell you why the machine is stuck at 25% or 50%. It was in the weekly "One Stop Postings" email today. There is one for every i-series machine out. The middle of the tool name is the same for all of them, although the beginning and ending is different (beginning is the product code, I believe). Look for F000-GXX on KM service portal.

+1 Yes this is a very useful tool.

Diagnosis and recovery bootup issue tools.pdf

[jwai]

yes
storage board defective

since I tried several i series machines ( normal working ), all have this problem.

Only one machine could do so since the CPUB defective and need to be replaced.

[jwai]

whats on the flash drive?
should just be "FW000##" folder.
just checking because its different than the 4 series tree.

I check the folder FW00XX and it's correct.
Only one replaced CPUB machine can be updated, fail on others with normal working status.

[tsbservice]

Also, KM has a diagnosis/recovery tool out now that will tell you why the machine is stuck at 25% or 50%. It was in the weekly "One Stop Postings" email today. There is one for every i-series machine out. The middle of the tool name is the same for all of them, although the beginning and ending is different (beginning is the product code, I believe). Look for F000-GXX on KM service portal.

This tool does NOTHING
Tested on 2 stuck at 25% boot C250i. It loads, you press check it will pass all in 2 seconds and gives OK.
Still new Storage board is required.
See attached.
BR
20210311_113305.jpg

[Max]

Same experience. Tool says all good. Yet doesn't boot up/update.

[copyrooks]

When i had an issue with an i series unable to get into service mode, the KM tech instructed me to use the tool and also perform a hdd partition which he told me to do a few button presses before applying firmware. The issue got resolved but the counters got lost