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Thread: cE301 on C250i

  1. #1
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    Angry cE301 on C250i

    Running into a e301 on startup, firmware G00-45.
    Starts fine, but trying to flash E9 causes it to lag at 25% boot indefinitely
    Trying to reflash 45 (per Konica's request) brings a "Firmware Error" screen

    Its been a long day, but rough process was something along the lines of:
    Unplug ethernet
    Check to ensure all mainboard connections are good
    trouble reset
    Attempt E9, failed twice on two different sticks
    Full Diagnostics 5 times, Ok
    Clear all Data
    Logical Format
    Call Konica Support
    Attempt 45
    Attempt 45
    Attempt E9
    Clear all data
    Logical format (stayed at 0, blue and red lights constant, had me restart)
    Logical format (stayed at 0, red light blinking, still had me restart)
    Physical format (end call)
    Logical format, worked
    E301

    With the hickups on E9 and the logical format, I'm somewhat leaning towards the SB, any thoughts? Oddly enough, they never recommended the reset firmware, nor did I think of it until now
    Last edited by tmmdmmm; 04-07-2021 at 01:50 AM.

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: cE301 on C250i

    if you can turn off market place this causes problems, soft sw 172 set to 01 also turn off in admin mode. i had this problem on a c360i. i did manage to get 45 to work. had to just let machine sit after reboot for 30 min to hr then it came back up. i also think movie data has to be version 2 as well. suprized he did not have you do reset or reformat hdd. you will lose meters and have to turn hdd back on. i still think these hdd have issues

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    Re: cE301 on C250i

    Quote Originally Posted by Woxner View Post
    soft sw 172 set to 01 also turn off in admin mode
    Thanks! That sw being to turn off marketplace w/out admin mode? I was having issues getting into admin for long enough to enable the debug reports in SM before coding, I imagine it would be a similar issue with disabling marketplace

  4. #4
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: cE301 on C250i

    You need to replace Storage board(SSD).
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  5. #5
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    cE301 on C250i

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    Re: cE301 on C250i

    Quote Originally Posted by tmmdmmm View Post
    Running into a e301 on startup, firmware G00-45.
    Starts fine, but trying to flash E9 causes it to lag at 25% boot indefinitely
    Trying to reflash 45 (per Konica's request) brings a "Firmware Error" screen

    Its been a long day, but rough process was something along the lines of:
    Unplug ethernet
    Check to ensure all mainboard connections are good
    trouble reset
    Attempt E9, failed twice on two different sticks
    Full Diagnostics 5 times, Ok
    Clear all Data
    Logical Format
    Call Konica Support
    Attempt 45
    Attempt 45
    Attempt E9
    Clear all data
    Logical format (stayed at 0, blue and red lights constant, had me restart)
    Logical format (stayed at 0, red light blinking, still had me restart)
    Physical format (end call)
    Logical format, worked
    E301

    With the hickups on E9 and the logical format, I'm somewhat leaning towards the SB, any thoughts? Oddly enough, they never recommended the reset firmware, nor did I think of it until now
    Might be worth running the diagnostic tool we've had some success with this.

    Diagnosis and recovery tool.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

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    Re: cE301 on C250i

    Quote Originally Posted by copier tech View Post
    Might be worth running the diagnostic tool we've had some success with this.

    Diagnosis and recovery tool.pdf
    Tried running that and got the same Firmware Error screen as 45, Swapped the storage board and E9 was making some progress, stuck at 50% almost immediately rather than 25%. I had heard someone say they left an I series overnight to finally get firmware to go through, so I figured I'd try the same. Heres hoping tomorrow morning I can get it working

  7. #7
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    cE301 on C250i

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    Re: cE301 on C250i

    Quote Originally Posted by tmmdmmm View Post
    Tried running that and got the same Firmware Error screen as 45, Swapped the storage board and E9 was making some progress, stuck at 50% almost immediately rather than 25%. I had heard someone say they left an I series overnight to finally get firmware to go through, so I figured I'd try the same. Heres hoping tomorrow morning I can get it working
    We are using GC2-G4 this was recently released to resolve a few of these issues, so far it has worked.

    Firmware notes mention it is a solution for E301 etc.

    C250i C300i C360i GC2-G4 Firmware Readme.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

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    Re: cE301 on C250i

    Quote Originally Posted by copier tech View Post
    We are using GC2-G4 this was recently released to resolve a few of these issues, so far it has worked.

    Firmware notes mention it is a solution for E301 etc.

    C250i C300i C360i GC2-G4 Firmware Readme.pdf
    I didn't end up using that FW, was a 2 hour download at the client's office. But TBH, every FW pdf (that I checked) since G45 has talked about fixing e301

    e301 probably caused by FW G45 rather than a faulty storage board.

    Trouble updating firmware probably a sign of a faulty storage board, especially when using HPUSBDisk per SSD Knowledgebase ID KBA00053111 and when attempting both the normal way and through screen calibration.

    Before swapping SB, Firmware was either giving me a FW error or stuck at 25% boot. Screen Calibration itself would never finish. After swapping, FW was stuck at 50%, but the first time I tried with screen calibration it worked. Screen Calibration itself took about 2 minutes

  9. #9
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: cE301 on C250i

    Quote Originally Posted by tmmdmmm View Post
    I didn't end up using that FW, was a 2 hour download at the client's office. But TBH, every FW pdf (that I checked) since G45 has talked about fixing e301

    e301 probably caused by FW G45 rather than a faulty storage board.

    Trouble updating firmware probably a sign of a faulty storage board, especially when using HPUSBDisk per SSD Knowledgebase ID KBA00053111 and when attempting both the normal way and through screen calibration.

    Before swapping SB, Firmware was either giving me a FW error or stuck at 25% boot. Screen Calibration itself would never finish. After swapping, FW was stuck at 50%, but the first time I tried with screen calibration it worked. Screen Calibration itself took about 2 minutes
    Since you're talking about swapping storage board did you put new SB or used one?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  10. #10
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    Re: cE301 on C250i

    Quote Originally Posted by tsbservice View Post
    Since you're talking about swapping storage board did you put new SB or used one?
    New. Same with the last machine, the ones Konica are sending out now seems to be about twice the size

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