Hi,
I received the following email and attachment from a customer of mine.
Any ideas what would cause this? I've never seen it on the 4 or 8 series.
Thanks in advance for any help
Hi,
I received the following email and attachment from a customer of mine.
Any ideas what would cause this? I've never seen it on the 4 or 8 series.
Thanks in advance for any help
That's the typical error caused by one of the latest W10 updates and the build in Windows Photo app. It has nothing to do with our machines, it's a Windows bug.
I advise my customers to use other software to view photos such as XnView. Solved all the problems.
XnSoft
Hans
" Sent from my Intel 80286 using MS-DOS 2.0 "
Or delete the Windows update
A windows update that was released end of March seems to have caused a few issues. There is an optional windows update that now addresses this particular issue. Just update any optional updates available. Had an issue on a 250i yesterday.
Sent from my VTR-L09 using Tapatalk
This is a known issue happening across many manufacturers.
Update the firmware & install the latest Windows updates or manually install this one.
March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Thank you everyone!
As a temp fix simply use IrfanView to print jpeg files
Windows will automatically update & resolve the issue in the coming days so you can revert to your default image viewer if required.
https://mega.nz/file/VMFhHQLQ#_mRcbk...5tkmWA_0SmtGKg
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Bookmarks