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Thread: BizHub C368

  1. #1
    Service Manager 2,500+ Posts
    BizHub C368


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    BizHub C368

    Hi,

    I received the following email and attachment from a customer of mine.

    Any ideas what would cause this? I've never seen it on the 4 or 8 series.

    Thanks in advance for any help
    Attached Files Attached Files

  2. #2
    Service Manager 2,500+ Posts
    BizHub C368

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    Re: BizHub C368

    That's the typical error caused by one of the latest W10 updates and the build in Windows Photo app. It has nothing to do with our machines, it's a Windows bug.
    I advise my customers to use other software to view photos such as XnView. Solved all the problems.

    XnSoft


    Hans
    " Sent from my Intel i286 using MS-DOS 2.0 "

  3. #3
    Senior Tech 100+ Posts avecosat's Avatar
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    Re: BizHub C368

    Or delete the Windows update

  4. #4
    Senior Tech 100+ Posts barber782's Avatar
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    Re: BizHub C368

    A windows update that was released end of March seems to have caused a few issues. There is an optional windows update that now addresses this particular issue. Just update any optional updates available. Had an issue on a 250i yesterday.

    Sent from my VTR-L09 using Tapatalk

  5. #5
    Service Manager 5,000+ Posts
    BizHub C368

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    Re: BizHub C368

    Quote Originally Posted by copyman View Post
    Hi,

    I received the following email and attachment from a customer of mine.

    Any ideas what would cause this? I've never seen it on the 4 or 8 series.

    Thanks in advance for any help
    This is a known issue happening across many manufacturers.

    Update the firmware & install the latest Windows updates or manually install this one.


    March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Service Manager 2,500+ Posts
    BizHub C368


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    Re: BizHub C368

    Thank you everyone!

  7. #7
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    Re: BizHub C368

    Quote Originally Posted by Hansoon View Post
    That's the typical error caused by one of the latest W10 updates and the build in Windows Photo app. It has nothing to do with our machines, it's a Windows bug.
    I advise my customers to use other software to view photos such as XnView. Solved all the problems.

    XnSoft


    Hans
    IIRC the app is called "Photos" and when you print a jpeg from it to bizhub 226 it doesn't spool the job at all.
    If you must use it, use it just for viewing.

  8. #8
    Service Manager 5,000+ Posts
    BizHub C368

    copier tech's Avatar
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    Re: BizHub C368

    As a temp fix simply use IrfanView to print jpeg files

    Windows will automatically update & resolve the issue in the coming days so you can revert to your default image viewer if required.



    https://mega.nz/file/VMFhHQLQ#_mRcbk...5tkmWA_0SmtGKg
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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