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  1. #1
    Field Supervisor 500+ Posts Max's Avatar
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    C550i f/w update

    Hi. Various post about F/W not updating/ not booting up. Is it the memory board (the one with the heatsink) or the rectangle storage board that is fixed by one screw that needs replacing? Wanted to double check before I start ordering bits.
    Run a diagnostic tool too, dont quite see the purpose of it as it always reports pass/Ok on everything.
    Also tried different usb sticks and different lvl of firmware including individual option update. Same result NG.
    Thank you.

  2. #2
    Service Manager 5,000+ Posts
    C550i f/w update

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    Re: C550i f/w update

    Quote Originally Posted by Max View Post
    Hi. Various post about F/W not updating/ not booting up. Is it the memory board (the one with the heatsink) or the rectangle storage board that is fixed by one screw that needs replacing? Wanted to double check before I start ordering bits.
    Run a diagnostic tool too, dont quite see the purpose of it as it always reports pass/Ok on everything.
    Also tried different usb sticks and different lvl of firmware including individual option update. Same result NG.
    Thank you.

    The diagnostic tool passes because there are no hardware issues, only software (firmware) Did you try the latest GC2-G4 ?

    C550i C650i Firmware Readme GC2-G4.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Field Supervisor 500+ Posts Max's Avatar
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    Re: C550i f/w update

    Yes I did. No Joy.

  4. #4
    Service Manager 5,000+ Posts
    C550i f/w update

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    Re: C550i f/w update

    Quote Originally Posted by Max View Post
    Yes I did. No Joy.
    Did the update complete or still stick at 25% ?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
    Field Supervisor 500+ Posts Max's Avatar
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    Re: C550i f/w update

    Fails every time at different percentage. Does it have to be a konica storage or can it be an off the shelf ssd?

  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C550i f/w update

    Quote Originally Posted by Max View Post
    .... Does it have to be a konica storage or can it be an off the shelf ssd?
    That is the real question. New SB from KonMin will solve your problem but if no warranty they're somewhat pricey
    Machine not taking FW or stuck at 25% boot I believe are symptoms of corrupt FW on SSD.
    So far they seems rarely failed hardware but after blackout maybe some bits/parts of memory are damaged thus no boot or MFP - N.G. in firmware update.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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    I don't reply to private messages from end users.

  7. #7
    Field Supervisor 500+ Posts Max's Avatar
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    Re: C550i f/w update

    Update. Managed to recover original memory board using a M2 USB adapter by formatting and deleting partitions and using USB reset What a pain.

  8. #8
    Senior Tech 250+ Posts avecosat's Avatar
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    Re: C550i f/w update

    How did you do it ? You have formatted the SSD with the adapter and then you have booted the machine with the recovery USB. Thank you

  9. #9
    The Wolf 2,500+ Posts mojorolla's Avatar
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    Re: C550i f/w update

    This is a known issues and recently updated in the Solutions pdf:
    ID: KBA00064715
    Updated: 3/12/2021


    Failing to plan is planning to fail!!!

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