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  1. #1
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    Bizhub 364e - clicking/knocking noise at idle


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    Bizhub 364e - clicking/knocking noise at idle

    Well, the title says most of it.
    This video will hopefully explain it better than I could try to describe.
    The video quality is intentionally horrible, since I was just trying to capture the sound.
    It's not super loud, so you might have to turn up your volume a bit.
    Anyone recognize that sound?
    Please tell me it's not something expensive.
    The machine seems to be running perfectly, it just makes that really annoying noise until it times out and does to sleep.

    Speaking of sleep... where the heck is that setting? I recall seeing it during my initial setup, but I can't seem to find the the place to edit the sleep time-out any more. I'd like to shorten it, since I don't print or copy all that often during the day.

    Thanks!
    -E

  2. #2
    Service Manager 2,500+ Posts
    Bizhub 364e - clicking/knocking noise at idle

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    Re: Bizhub 364e - clicking/knocking noise at idle

    Knocking is usually the fuser.
    Sleep is in admin mode.
    Those series have issues recovering from sleep sometimes.
    You can always press the panel power button to put it to sleep after use.
    Do you need a service manual? You are a contributor so I don't mind helping you with that.
    We know a thing or two because we've seen a thing or two.

  3. #3
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    Bizhub 364e - clicking/knocking noise at idle


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    Re: Bizhub 364e - clicking/knocking noise at idle

    Thanks Synth!
    Now that you mention it, I seem to recall maybe that's why I have the sleep set so long...
    I have the SM. You were kind enough to send it to me before, when I was working on it originally.

    So with the fuser knocking, is it just one of those "replace it and move on" situations, or is there anything to diagnose or fix there?

  4. #4
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    Bizhub 364e - clicking/knocking noise at idle


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    Re: Bizhub 364e - clicking/knocking noise at idle

    Quote Originally Posted by Elmojo View Post
    ...is there anything to diagnose or fix there?
    Boy, I sure hope there's a way to repair/rebuild that fusing unit. I just looked it up on eBay and I'm seeing prices around $400.
    Does that sound right?
    If I do have to replace the whole thing, is there a better source than eBay that isn't quite so pricey?
    What's the ramifications of running it like it is? Other than the annoying noise, is it doing damage to the machine?

  5. #5
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Bizhub 364e - clicking/knocking noise at idle

    Quote Originally Posted by Elmojo View Post
    Boy, I sure hope there's a way to repair/rebuild that fusing unit. I just looked it up on eBay and I'm seeing prices around $400.
    Does that sound right?
    If I do have to replace the whole thing, is there a better source than eBay that isn't quite so pricey?
    What's the ramifications of running it like it is? Other than the annoying noise, is it doing damage to the machine?

    Yes you get some real comprehensive and quality rebuild kits out there. Cost less than 1/3 of a new unit.
    Whatever

  6. #6
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    Bizhub 364e - clicking/knocking noise at idle


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    Re: Bizhub 364e - clicking/knocking noise at idle

    Quote Originally Posted by allan View Post
    Yes you get some real comprehensive and quality rebuild kits out there. Cost less than 1/3 of a new unit.
    Any suggestions of good ones, or places to look?
    I've done a little searching and come up only with either sketchy-looking sites, or parts that I'm not sure have anything to do with my machine.

  7. #7
    Service Manager 2,500+ Posts
    Bizhub 364e - clicking/knocking noise at idle


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    Re: Bizhub 364e - clicking/knocking noise at idle

    I know that noise all to well. This is the definite fix: Replace the small bearings in fuser. The one that will make noise is the belt pressure roller. very easy take side covers off and can replace bearing(s) without removing rollers. The bearing is the small common one. I remove and use the ones in the FS-534, etc fusers. Copylite sells the fuser rollers, belt, & small bearings. If quality is good you can fix that noise in less than 30 mins and 2 bearings. Cost is $6 unless you have the 2 common bearings than cost is $0!

  8. #8
    Service Manager 2,500+ Posts
    Bizhub 364e - clicking/knocking noise at idle

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    Re: Bizhub 364e - clicking/knocking noise at idle

    600,000 clicks for 400. is still a whopping good deal.
    install a new one and rebuild the old one at your leisure so if something breaks the machine wont be down for a lousy clicking noise.
    my .02
    We know a thing or two because we've seen a thing or two.

  9. #9
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    Bizhub 364e - clicking/knocking noise at idle


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    Re: Bizhub 364e - clicking/knocking noise at idle

    Quote Originally Posted by copyman View Post
    I know that noise all to well. This is the definite fix: Replace the small bearings in fuser. The one that will make noise is the belt pressure roller. very easy take side covers off and can replace bearing(s) without removing rollers. The bearing is the small common one. I remove and use the ones in the FS-534, etc fusers. Copylite sells the fuser rollers, belt, & small bearings. If quality is good you can fix that noise in less than 30 mins and 2 bearings. Cost is $6 unless you have the 2 common bearings than cost is $0!
    Awesome!
    So the 'belt pressure roller' you mention, is that what they call the lower roller on most sites? I could look that up in the SM, but I'm FAR too lazy for all that.
    I'm checking Copylite, and I don't see my exact model, but would it be this one maybe?

  10. #10
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    Bizhub 364e - clicking/knocking noise at idle


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    Re: Bizhub 364e - clicking/knocking noise at idle

    Quote Originally Posted by Synthohol View Post
    600,000 clicks for 400. is still a whopping good deal.
    That's an excellent point, but it's one reason I was suspicious of the noise, since I only have about 284K images total on this machine.
    I guess it could just be age rather than clicks, since the machine is quite a few years old I'm sure.
    The fusing unit is reporting 71% life, with a start date of 6/24/2016.
    Does any of that sound unusual to anyone, for it to be having issues? I know anything can fail at any time, I'm just thinking about my time as an Oce' tech, where we would view prematurely failing parts as a potential indicator of another part of the system having a hidden problem that hadn't shown up yet. Maybe that thought process doesn't apply here, just mentally spitballing...

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