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  1. #1
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    Exclamation Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

    Same username and password,It did not work on Mac,but there are no problems on Windows.

    We tried three Macs(10.15.x, 11.2.x) , all failed at last. "Login Error" is shown on printer side, in the detail job history page.

    What we have checked:
    1:We have installed the latest driver
    2:To be sure department name and Password are same with windows's setting.
    3:Excluding the single machine problem, our three Macs all have the same problem


    ScreenShots below:



    1.jpg

    6.jpg

    5.jpg



    2.jpg

    3.jpg



    4.jpg
    Last edited by HenryHao; 2 Weeks Ago at 12:21 AM.

  2. #2
    Service Manager 2,500+ Posts
    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

    Synthohol's Avatar
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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    do you have a good size screenshot(s)? cant really read those because they wont zoom.
    also it appears you have installed a driver for a dinosaur c360 NOT a c360i but i cannot be sure because the poor quality pics.
    We know a thing or two because we've seen a thing or two.

  3. #3
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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    Thanks for quick response. I have updated the screenshots to large size.

  4. #4
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    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    2 things, the driver does not say a c360i and its configured that both authentication and account track are OFF
    between those two is the issue it appears.

    c360i should have for the 10.15 MAC...
    C750i C650i_C360i_C4050i_C4000i_Series_C3320i_MacOS_v2.1 .10.zip Release Notes: C750i, C650i/C360i/C4050i/C4000i Series, C3320i 20001.0007 Driver Initial Release Function Version 2.0
    for the 11.2 gets...
    C650i C360i_C287i_C286i_C4050i_C4000i_Series_C750i_C3320 i_v2.2.3A_Letter.zip Release Notes: bizhub C650i/C360i/C287i/C286i/C4050i/C4000i/ Series, C750i/C3320i PS ver. 2.2.3A for Mac] Maintenance Release

    you may have to configure the CUPS for changing 2 sided default printing.
    We know a thing or two because we've seen a thing or two.

  5. #5

  6. #6
    Service Manager 10,000+ Posts
    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    Quote Originally Posted by Synthohol View Post
    do you have a good size screenshot(s)? cant really read those because they wont zoom.
    also it appears you have installed a driver for a dinosaur c360 NOT a c360i but i cannot be sure because the poor quality pics.
    +1 with my old eyes

    ferget it!

  7. #7
    Service Manager 2,500+ Posts
    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    Quote Originally Posted by Phil B. View Post
    +1 with my old eyes

    ferget it!
    he fixed them. very clear now.
    We know a thing or two because we've seen a thing or two.

  8. #8
    Service Manager 2,500+ Posts
    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    Quote Originally Posted by HenryHao View Post
    Updated.

    I downloaded the driver from KM website as below.
    ....
    image.jpg
    yeah thats the one, just bugs my OCD when all your screenies show no "i" in the description.
    maybe in CUPS filter you can enable acct track or authentication by default?
    We know a thing or two because we've seen a thing or two.

  9. #9
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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    Quote Originally Posted by Synthohol View Post
    2 things, the driver does not say a c360i and its configured that both authentication and account track are OFF
    between those two is the issue it appears.

    c360i should have for the 10.15 MAC...
    C750i C650i_C360i_C4050i_C4000i_Series_C3320i_MacOS_v2.1 .10.zip Release Notes: C750i, C650i/C360i/C4050i/C4000i Series, C3320i 20001.0007 Driver Initial Release Function Version 2.0
    for the 11.2 gets...
    C650i C360i_C287i_C286i_C4050i_C4000i_Series_C750i_C3320 i_v2.2.3A_Letter.zip Release Notes: bizhub C650i/C360i/C287i/C286i/C4050i/C4000i/ Series, C750i/C3320i PS ver. 2.2.3A for Mac] Maintenance Release

    you may have to configure the CUPS for changing 2 sided default printing.

    For the 1st thing, It is realted about how do I install the printer driver.

    The name ”KM bizhub c360 “ has already shown on the Add Printer Page after I click "+" . Then I selected the C360i Driver from Printer Software list. I don't know if it's right.

    Screenshot as below:
    33.jpg

  10. #10
    Service Manager 2,500+ Posts
    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

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    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    looks spectacular.
    if you are using auth or acct track its not either seen or enabled by the driver in your pic.


    open cups and see if you can enable it there.

    as a personal note, i always install using LPD/IP never bonjour. its only let me down before.
    just my unsolicited .02c if i may.
    We know a thing or two because we've seen a thing or two.

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