When this happened to us, we tried a switch, changing the energy saver, etc. Worked from our laptop. Hooked it into the customer's system and it would work for a few days to a week. Our only solution was to install A3 machines at no charge to the customer to save the account. They have worked with no issues. Another account we had this problem, we took out the konicas and installed Ricoh A4's with no issues.
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