Knova site

[Max]

Hi all. Is it me or Knova site is really difficult to use. Trying to find parts manual for the last 2 days, still nothing. Movie file, tech bulletins and so on. Help link is too vague. Say I type c224 parts. I get 11 hits but no parts manual. Is there a menu with copier model and option to display parts,tech bulletins, f/w. I can't spent days looking for simple things. Or am I missing something? Surely there must be an easier way to access this very important information without wasting time and looking through 900+ returned search hits.
We also use Olivetti tech site. Within 30 seconds I can see every bulletin and manual. On Knova 2 days of looking for parts and I still can't find it.
Thank you

[Synthohol]

not sure how it is across the pond but when they changed the US website, manuals are now found under shortcuts dropdown and "my workspace"
was really annoying to locate without a map!
maybe you have something similar on the home page?

[copier tech]

Hi all. Is it me or Knova site is really difficult to use. Trying to find parts manual for the last 2 days, still nothing. Movie file, tech bulletins and so on. Help link is too vague. Say I type c224 parts. I get 11 hits but no parts manual. Is there a menu with copier model and option to display parts,tech bulletins, f/w. I can't spent days looking for simple things. Or am I missing something? Surely there must be an easier way to access this very important information without wasting time and looking through 900+ returned search hits.
We also use Olivetti tech site. Within 30 seconds I can see every bulletin and manual. On Knova 2 days of looking for parts and I still can't find it.
Thank you

Type "C224e SAL" in search bar this will take you to the main link for fw & manuals etc.

[Max]

I tried that. No results found.

[Synthohol]

Max, ck your PMs

[copier tech]

I tried that. No results found.

That works on the UK site.

[Max]

Max, ck your PMs

Much appreciated. Thank you

[Toxic]

I also tried "C224e SAL" but nothing come up.

[srvctec]

I always just go to the "Service" tab drop-down and choose "One Stop Product Support". Then on that page in the left Quick Search field, enter the machine model #. Then everything related to that machine, including drivers, manuals, F/W and bulletins will all be on the right organized in a bunch of tabs.

[Synthohol]

Only us lucky MKM.com users have that.
Across the great pond they are not so lucky.