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Thread: Knova site

  1. #1
    Senior Tech 250+ Posts Max's Avatar
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    Knova site

    Hi all. Is it me or Knova site is really difficult to use. Trying to find parts manual for the last 2 days, still nothing. Movie file, tech bulletins and so on. Help link is too vague. Say I type c224 parts. I get 11 hits but no parts manual. Is there a menu with copier model and option to display parts,tech bulletins, f/w. I can't spent days looking for simple things. Or am I missing something? Surely there must be an easier way to access this very important information without wasting time and looking through 900+ returned search hits.
    We also use Olivetti tech site. Within 30 seconds I can see every bulletin and manual. On Knova 2 days of looking for parts and I still can't find it.
    Thank you

  2. #2
    Service Manager 2,500+ Posts
    Knova site

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    Re: Knova site

    not sure how it is across the pond but when they changed the US website, manuals are now found under shortcuts dropdown and "my workspace"
    was really annoying to locate without a map!
    maybe you have something similar on the home page?
    We know a thing or two because we've seen a thing or two.

  3. #3
    Service Manager 5,000+ Posts
    Knova site

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    Re: Knova site

    Quote Originally Posted by Max View Post
    Hi all. Is it me or Knova site is really difficult to use. Trying to find parts manual for the last 2 days, still nothing. Movie file, tech bulletins and so on. Help link is too vague. Say I type c224 parts. I get 11 hits but no parts manual. Is there a menu with copier model and option to display parts,tech bulletins, f/w. I can't spent days looking for simple things. Or am I missing something? Surely there must be an easier way to access this very important information without wasting time and looking through 900+ returned search hits.
    We also use Olivetti tech site. Within 30 seconds I can see every bulletin and manual. On Knova 2 days of looking for parts and I still can't find it.
    Thank you

    Type "C224e SAL" in
    search bar this will take you to the main link for fw & manuals etc.

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Senior Tech 250+ Posts Max's Avatar
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    Re: Knova site

    I tried that. No results found.

  5. #5
    Service Manager 2,500+ Posts
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    Re: Knova site

    Max, ck your PMs
    We know a thing or two because we've seen a thing or two.

  6. #6
    Service Manager 5,000+ Posts
    Knova site

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    Re: Knova site

    Quote Originally Posted by Max View Post
    I tried that. No results found.

    That works on the UK site.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Senior Tech 250+ Posts Max's Avatar
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    Re: Knova site

    Quote Originally Posted by Synthohol View Post
    Max, ck your PMs
    Much appreciated. Thank you

  8. #8
    Senior Tech 250+ Posts
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    Re: Knova site

    I also tried "C224e SAL" but nothing come up.

  9. #9
    KonicaMinolta Senior Tech 500+ Posts srvctec's Avatar
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    Re: Knova site

    I always just go to the "Service" tab drop-down and choose "One Stop Product Support". Then on that page in the left Quick Search field, enter the machine model #. Then everything related to that machine, including drivers, manuals, F/W and bulletins will all be on the right organized in a bunch of tabs.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2004.

  10. #10
    Service Manager 2,500+ Posts
    Knova site

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    Re: Knova site

    Only us lucky MKM.com users have that.
    Across the great pond they are not so lucky.
    We know a thing or two because we've seen a thing or two.

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