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  1. #1
    Senior Tech 250+ Posts
    C554e pillars of death

    DigiMan's Avatar
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    Post C554e pillars of death

    Goodmorning everyone

    Got my hands on a c554e the other day with the issue of when you boot it up it will restart once at 2 pillars then proceed to stay on 4? pillars with the konica minolta logo and stay there.For good measure i tried reloading FW first but it wont take it,as in if i try it will stay at 4 pillars(without KM logo)and wont load the FW.Had this issue before and i solved it by replacing the SSDB but this time after putting in a new SSDB it still wont let me load FW.As a last effort i changed the MFPB but it still wont let me load FW(it still gets stuck on 4 pillars).I know these models are finnicky when it comes to board replacements but sadly im running out of ideas here...Any insight would be much appreciated!

    Thanks in advance
    I don't like the new copier I just bought. It says "put face down" but every time I do it, it blinds my eyes.

  2. #2
    Service Manager 2,500+ Posts
    C554e pillars of death


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    Re: C554e pillars of death

    Did you try different RAM memory sticks?

    This has worked for me several times: Try turning on "main switch" with USB service port open and NO thumb drive inserted. Tape the small metal cover so it stays open. This may allow the machine to start up normal. Then you can get into service mode to format hard drive, do a system clear, etc etc

  3. #3
    Senior Tech 250+ Posts
    C554e pillars of death

    DigiMan's Avatar
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    Re: C554e pillars of death

    Thnks copyman but i probably should have mentioned it that prior to changing anything i was able to get in service mode through the trouble reset and tried the things you mentioned.
    I don't like the new copier I just bought. It says "put face down" but every time I do it, it blinds my eyes.

  4. #4
    Service Manager 2,500+ Posts
    C554e pillars of death


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    Re: C554e pillars of death

    Quote Originally Posted by DigiMan View Post
    Thnks copyman but i probably should have mentioned it that prior to changing anything i was able to get in service mode through the trouble reset and tried the things you mentioned.
    Damn you have done everything possible. Did you use new ssd & MFP board or used from another machine?

    Have you tried starting machine with the reset firmware or just the regular f/w?

  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C554e pillars of death

    Try reset FW(tool) with old MFPB however you probably will lost counters(but not consumables).

    Also check out for flat battery on MFPB.
    Last edited by tsbservice; 05-11-2021 at 02:22 PM. Reason: add info
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Service Manager 5,000+ Posts
    C554e pillars of death

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    Re: C554e pillars of death

    I would start again by fitting all the original boards back.

    Disconnect the HDD, clean the ram contacts & see if the machine boots up.

    If you can access CE mode try an "all clear" then re-boot.

    If you fitted a used MFP did you follow the official recommended procedure?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Senior Tech 250+ Posts
    C554e pillars of death

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    Re: C554e pillars of death

    I would follow the same steps as @Copier Tech
    Nothing like day after day

  8. #8
    Senior Tech 250+ Posts
    C554e pillars of death

    DigiMan's Avatar
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    Re: C554e pillars of death

    Hey everyone thanks for the replies!

    Long story short i wrestled with it for 4 days while doing everything you guys mentioned(all the parts were new)but it got the better of me,still after everything nothing changed on its behaviour so i decided to scrap it for parts..

    Thnks again guys
    I don't like the new copier I just bought. It says "put face down" but every time I do it, it blinds my eyes.

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