Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 28
  1. #11
    Senior Tech 100+ Posts
    Join Date
    Feb 2017
    Posts
    105
    Rep Power
    10

    Re: Original left on glass or detecting A4 with no paper C368

    It's a leasing return machine with low meter. Tried table 1 and 2. But table 2 is for machines with 2 sensors on the right. The only way that it works as supposed is with the platen glass removed. Even tried another glass from other same type machine and it still not working. A glass that works on the other machine. The only thing I see is the problem is with software of some kind or ccd. Is there any softswitch that I can check? Even Konica that I have contacted have no idea except the "clean everything" answer

  2. #12
    Service Manager 10,000+ Posts
    Original left on glass or detecting A4 with no paper C368

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    14,208
    Rep Power
    375

    Re: Original left on glass or detecting A4 with no paper C368

    Quote Originally Posted by lazymangr View Post
    It's a leasing return machine with low meter. Tried table 1 and 2. But table 2 is for machines with 2 sensors on the right. The only way that it works as supposed is with the platen glass removed. Even tried another glass from other same type machine and it still not working. A glass that works on the other machine. The only thing I see is the problem is with software of some kind or ccd. Is there any softswitch that I can check? Even Konica that I have contacted have no idea except the "clean everything" answer
    something that hasn't been touched on...

    is firmware been upgraded to the latest version? does it have additional separate scanner firmware?

  3. #13
    Service Manager 1,000+ Posts
    Original left on glass or detecting A4 with no paper C368


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,406
    Rep Power
    51

    Re: Original left on glass or detecting A4 with no paper C368

    ive had this on a 4 series

    if u only use ADF your fine but the moment anyone uses the glass until you power cycle it thinks something is on the glass

    if u unplug the sensor under glass i bet it will work. it will no longer detect A3 though

  4. #14
    Field Supervisor 500+ Posts
    Join Date
    Mar 2017
    Posts
    995
    Rep Power
    49

    Re: Original left on glass or detecting A4 with no paper C368

    Size detection on the glass has nothing to do with the ADF other that you are lowering it down to start the detection process..You really need to check your size detection sensors, and angle sensor in service mode. If these function correctly then it's probably the CCD (reads width)..You can't test this..You may also want to ensure the machine is set to the correct marketing area just to rule out something stupid causing this..Bad CCD's were common on the e series, less so on the 8s..I think there used to be a service mode test you could run to check the gain and clamp..Might be worth checking to see if these come back NG. E

  5. #15
    Senior Tech 100+ Posts
    Join Date
    Feb 2017
    Posts
    105
    Rep Power
    10

    Re: Original left on glass or detecting A4 with no paper C368

    That's right it works if I remove the reed switch because it don't enable the paper size detection. But that's not right. I am now replacing ccd and scanner board to check

  6. #16
    Senior Tech 100+ Posts
    Join Date
    Feb 2017
    Posts
    105
    Rep Power
    10

    Re: Original left on glass or detecting A4 with no paper C368

    Nop. No scanner board no lens board from other machine. Same thing.

  7. #17
    Senior Tech 250+ Posts
    Original left on glass or detecting A4 with no paper C368

    tulintron's Avatar
    Join Date
    Jul 2014
    Location
    Belo Horizonte, Minas Gerais
    Posts
    419
    Rep Power
    22

    Re: Original left on glass or detecting A4 with no paper C368

    Quote Originally Posted by lazymangr View Post
    Nop. No scanner board no lens board from other machine. Same thing.
    Good. Here in our laboratory we have already exchanged the complete scanner table. Very simple removal and would discard many doubts. I agree with Emujo2 to be related to CCD. This sensor on the table identifies only length. The width of the original is identified by the CCD due to the illumination and detection of the original in the mirror.

    Replacing the complete scanner table eliminates many suspicions and, even with problems, I would already go to MFPB.


    I repeat, removal of the table is extremely simple.
    Nothing like day after day

  8. #18
    Senior Tech 100+ Posts
    Join Date
    Feb 2017
    Posts
    105
    Rep Power
    10

    Re: Original left on glass or detecting A4 with no paper C368

    As I said I already replaced scanner board and lens board from other working machine as Konica suggested but it's the same thing. Tomorrow I will contact them again since there is no other option left to try a hard reset of some kind.

  9. #19
    Service Manager 1,000+ Posts
    Original left on glass or detecting A4 with no paper C368


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,406
    Rep Power
    51

    Re: Original left on glass or detecting A4 with no paper C368

    Quote Originally Posted by lazymangr View Post
    That's right it works if I remove the reed switch because it don't enable the paper size detection. But that's not right. I am now replacing ccd and scanner board to check
    yep your on the right track.

    i replaced the size detection sensor and that fixed it

  10. #20
    Senior Tech 100+ Posts
    Join Date
    Feb 2017
    Posts
    105
    Rep Power
    10

    Re: Original left on glass or detecting A4 with no paper C368

    Quote Originally Posted by rrrohan View Post
    yep your on the right track.

    i replaced the size detection sensor and that fixed it
    nah I am far from it. All boards that reference to scanning are replaced but no avail

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here