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  1. #1
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    C3320i and fan noise, even in sleep mode

    Hi, I'm the owner and end user of a C3320i.
    I've bought it cash a week ago, no monthly fee for maintenance or whatsoever etc. (will print max 250 sheet a month).
    The machine was initiated by the local KM dealer.

    I've succeed to setup everything I need, Wifi, scan to mail, easy thanks to admin password I've find on the net

    my complain is fan noise. FM1 and FM2 constantly turn on even in sleep mode.
    Is there a way to go in a more deep sleep mode?

    For sure I've tried the service mode. But the 16 digit code from the service manual was changed.

    2 questions :
    - is it possible to setup or turn of fan when in sleep mode
    - If yes, in admin mode or service mode

    regards,

    PS : I've check the consumption. In sleep mode constantly @ 9W

  2. #2
    Service Manager 1,000+ Posts
    C3320i and fan noise, even in sleep mode


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    Re: C3320i and fan noise, even in sleep mode

    What's service code did U try?

    I'd do 92729272 or
    9272927292729272

    Sent from my Pixel 4 XL using Tapatalk

  3. #3
    Senior Tech 100+ Posts avecosat's Avatar
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    Re: C3320i and fan noise, even in sleep mode

    Service mode : Engine FW 37 OFF to ON ( silent mode level )

  4. #4
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    Re: C3320i and fan noise, even in sleep mode

    Quote Originally Posted by rrrohan View Post
    What's service code did U try?

    I'd do 92729272 or
    9272927292729272
    I've try both. Obviously the dealer changed it. Will give a call tomorrow.

  5. #5
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    Re: C3320i and fan noise, even in sleep mode

    Quote Originally Posted by avecosat View Post
    Service mode : Engine FW 37 OFF to ON ( silent mode level )
    Thank you,

    Will save me time as soon I will have access to service mode.
    Sad the seller did not do it by itself.

  6. #6
    Service Manager 1,000+ Posts
    C3320i and fan noise, even in sleep mode


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    Re: C3320i and fan noise, even in sleep mode

    Quote Originally Posted by olivenoire View Post
    Thank you,

    Will save me time as soon I will have access to service mode.
    Sad the seller did not do it by itself.
    if you have access to escalations you can just request a reset code to clear the service passwords

  7. #7
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C3320i and fan noise, even in sleep mode

    Quote Originally Posted by rrrohan View Post
    if you have access to escalations you can just request a reset code to clear the service passwords
    Looks like enduser to me.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
    Service Manager 1,000+ Posts
    C3320i and fan noise, even in sleep mode


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    Re: C3320i and fan noise, even in sleep mode

    edit : wrong thread
    Last edited by rrrohan; 05-13-2021 at 03:41 PM. Reason: replied to wrong post

  9. #9
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    Re: C3320i and fan noise, even in sleep mode

    Quote Originally Posted by rrrohan View Post
    if you have access to escalations you can just request a reset code to clear the service passwords
    available for end users?

  10. #10
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C3320i and fan noise, even in sleep mode

    Quote Originally Posted by olivenoire View Post
    available for end users?
    None
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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