Bizhub C300i - Freezes during use

[occus]

There's a storage board controller firmware needed for some units to prevent this problem and avoid SB damage (pretty expensive, little fucker...).

If thge storage controller shows version AA2J0Y0-6501-G01-07 you should update.

Reviving a faulty SB with an external NVME adapter (reformating) wasn't possible so far in the few cases we tried.

Do you have more information about preventing SB damage?

I have only this information:

The firmware G00-J9 contains a separate boot rom which is needed in case a Phison 96 layer SSD is or will be installed. The boot rom is not automatically installed when updating G00-J9. A separate procedure need to be performed which is described in the document (BootProgram_Update.pdf) which is attached to the Firmware DL in KNOVA.
It is not mandatory to perform the boot rom update in general but if a Phison 96 layer SSD is or will be installed.

In other words i need only the update if a replace the Storageboard with a new one (96layer)

[Gift]

Do you have more information about preventing SB damage?

from FW documentation:

2. What changed

Storage Cotroller firmware for a storage made by Phison has been changed.

• To fix the issue that a machine does not boot up with 25% indicator
• To improve reliability

[trscolin]

Hey! I'm going through threads after my 4th or 5th storage board issue. Are you saying you saved a dead/issued storage board by temporarily putting a microSD in, flashing FW, putting the same storage board in, reflash firmware?
If so, did that bring back configs for scanning? That might be a huge time saver. I've replaced several storage boards following the SM and protech instructions and recover data never did a thing

Most of the time the data restores. I generally try to create an export of every machine after its installed. I hate putting the address book back in manually.

[copier tech]

I have put a SDCARD in as a temp solution when there has been a storage board issue if I don't have a spare storage board in order to the machine back up. You have to change the storage in service mode to SD Card

Then have been able to flash FW and remove SD and put storage board back in and flash the FW again.

Have also had the CPU board be the issue as well.

What size/type of SD card did you use please?

Will get a few of these as a back up.

[tsbservice]

Do you have more information about preventing SB damage?

I have only this information:

The firmware G00-J9 contains a separate boot rom which is needed in case a Phison 96 layer SSD is or will be installed. The boot rom is not automatically installed when updating G00-J9. A separate procedure need to be performed which is described in the document (BootProgram_Update.pdf) which is attached to the Firmware DL in KNOVA.
It is not mandatory to perform the boot rom update in general but if a Phison 96 layer SSD is or will be installed.

In other words i need only the update if a replace the Storageboard with a new one (96layer)

Any way to know if Phison SSD is installed in machine without removing covers

[occus]

Any way to know if Phison SSD is installed in machine without removing covers

That was a good question!

Now i have the answer.

To find out which SSD is installed without opening the device you need to check
which Storage Controller Firmware version is installed in Service mode
AA2J0Y0-6505-G00-07: Phison 96-layer
AA2J0Y0-6501-G01-08: Phison 64-layer
AA2J0Y0-6501-G01-07: Phison 64-layer
AA2J0Y0-6502-G01-02: Tohshiba
AA2J0Y0-6503-G01-02: KIOXIA 96-layer

When you forget to update the boot rom when a Phison 96-layer SSD is installed,
the machine won’t boot up with 25% indicator.

[tsbservice]

That was a good question!

Now i have the answer.

To find out which SSD is installed without opening the device you need to check
which Storage Controller Firmware version is installed in Service mode
AA2J0Y0-6505-G00-07: Phison 96-layer
AA2J0Y0-6501-G01-08: Phison 64-layer
AA2J0Y0-6501-G01-07: Phison 64-layer
AA2J0Y0-6502-G01-02: Tohshiba
AA2J0Y0-6503-G01-02: KIOXIA 96-layer

When you forget to update the boot rom when a Phison 96-layer SSD is installed,
the machine won’t boot up with 25% indicator.

This is another story. Thanks for clarification occus!
So in case of AA2J0Y0-6505-G00-07: Phison 96-layer how to proceed - update firstly boot ROM separately then whole Firmware?

[mascan42]

I need to replace the storage board on a C250i. Is there any way to identify which type of storage board I have? The part # isn't the most recent: AA2JM72M00.

[occus]

This is another story. Thanks for clarification occus!
So in case of AA2J0Y0-6505-G00-07: Phison 96-layer how to proceed - update firstly boot ROM separately then whole Firmware?

Yes

I need to replace the storage board on a C250i. Is there any way to identify which type of storage board I have? The part # isn't the most recent: AA2JM72M00.

That's a good question.It depends on whether you can still get into service mode. Or the label on the storage board.
In my case it was a toshiba SSD that was causing the problem.

storageboard.jpg

The part Nr of the new ordered storage board was AA2JM72702 (26.08.2021)


This failure could mean that not only the Phison storage boards cause problems but also the Toshiba storage boards. And we have only a storage firmware Update for Phison SSD.
I have many devices with Toshiba AA2J0Y0-6502-G01-02 storage boards and I hope there are no more cases.

[suomi]

Phison.jpg