We have a customer that orders their C3320s from a dealer, then they ask us to put a maint contract on it..We go out and the device has 2-300 copies on it, nothing is needed and we go ahead and add the contract..6 months later the customer is calling complaining that they have to add a new toner once a week (TC ratios are in the teens). After a few of these (and $$$ in IU's) we found out what is going on..The out of the box setup instructions were never done. They just plugged it in and started making copies. These all had f/w lower than G00-45. Updated f/w put in new IUs and ran the setup. TC dropped to 5-6% and all is well. Just sharing...E
Bookmarks