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  1. #11
    Field Supervisor 500+ Posts
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    Re: Can't update firmware BH C458

    Check the usb settings as below. It may not be allowing firmware by usb.



    USB Connection Permission setting

    To display: [Utility][Administrator Settings][Security Settings][USB Connection Permission setting]


    Specify whether to permit a function that requires the USB Port.
    Settings Description
    [USB Connection Permission setting] Select whether to collectively restrict functions using the USB Port or configure a setting for each function.
    If [Detail Setting] is selected, specify whether to permit the use for each function. For details on settings, refer to the settings of [Detail Setting] shown below.
    [Detail Setting] is specified by default.
    Settings of [Detail Setting]
    Settings Description
    [Authentication Device] Select whether to permit a connection with the authentication unit.
    [Allow] is specified by default.
    [External Keyboard] Select whether to permit a connection with an external keyboard.
    [Allow] is specified by default.
    [External Memory (User)] Specify whether to allow the use of USB memory for functions to be used by the user.
    Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default.

    • [Save Document]: Select whether to enable to save files on USB memory. [Restrict] is specified by default.
    • [Print Document]: Select whether to enable to print files from USB memory. [Allow] is specified by default.
    • [External Memory Document Scan]: Select whether to enable to save files scanned from USB memory into a User Box. [Restrict] is specified by default.
    [External Memory (Administrator)] Specify whether to allow the use of USB memory for functions to be used by the administrator.
    Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default.

    • [Write the Config. from USB]: Select whether to permit a change on the settings of this machine by loading the configuration file saved in USB memory. [Allow] is specified by default.
    [External Memory (Service)] Used to specify whether to allow use of a USB memory by the service representative.
    Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default.

    • [Storage data backup]: Select whether to permit the backup or restoration of the storage on this machine. [Restrict] is specified by default.
    • [FW Update]: Select whether to allow firmware updating using USB memory. This option is available when [Administrator Settings] - [Security Settings] - [FW Update (USB) Perm. Sett.] is set to [USB Conn. Permission Setting Preference]. [Allow] is specified by default.
    [PC Connection] Specify whether to enable to print files from a USB-connected computer.
    Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default.

    • [Print PC]: Select whether to enable to print files from a USB-connected computer. [Allow] is specified by default.

  2. #12
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Can't update firmware BH C458

    May be this as well but it will trigger a message about admin restrictions.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #13
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    Re: Can't update firmware BH C458

    I think this has already been posted but...
    Format USB.pdf

  4. #14
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    Re: Can't update firmware BH C458

    Quote Originally Posted by emujo2 View Post
    I think this has already been posted but...
    Format USB.pdf
    This is likely it, itís more so an issue with i series machines but talking with Konica support it often comes up with 8s as well.

  5. #15
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    Re: Can't update firmware BH C458

    update SATA Controller TNEU1600101EN_3.5.pdf

    TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

    i have same issue in c308 and this helps me a lot

  6. #16
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Can't update firmware BH C458

    Quote Originally Posted by zoool View Post
    update SATA Controller TNEU1600101EN_3.5.pdf

    TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

    i have same issue in c308 and this helps me a lot
    Sounds like we may have a winner.
    Last edited by tsbservice; 3 Weeks Ago at 07:44 PM.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #17
    Technician
    Can't update firmware BH C458


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    Re: Can't update firmware BH C458

    Tech51
    USB Connection Permission setting

    To display: [Utility][Administrator Settings][Security Settings][USB Connection Permission setting]
    Allow setting selected

    emujo2
    I think this has already been posted but...
    Format USB.pdf

    5 USB drive tested. 2 new
    I Installed HPUSBDISK.EXE and using to format de USB but nothing happens

    zoool
    update SATA Controller TNEU1600101EN_3.5.pdf

    TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

    i have same issue in c308 and this helps me a lot
    G00-04 SATA Controlller firmware version installed

    Thanks to all for the help but nothing change



  8. #18
    Service Manager 2,500+ Posts
    Can't update firmware BH C458

    Synthohol's Avatar
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    Re: Can't update firmware BH C458

    what size are the drives?
    usually 8G is the max size. a 4 or 2g works best.
    We know a thing or two because we've seen a thing or two.

  9. #19
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    Re: Can't update firmware BH C458

    make DATA CLEAR i service mode.
    put pendrive with firmware to board socket usb 3.0 . dont use front usb.
    write recovery sata controller to machine. not always is working i dont know how..
    when you will make it write firmware.
    every c308 i have put on legs after this.
    1 time i have trouble and machine dost see my pendrive and after few tries and changed with firmware its work..
    good luck.

  10. #20
    Field Supervisor 500+ Posts
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    Re: Can't update firmware BH C458

    BTW, what size jump drives are you using?

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