Can't update firmware BH C458

[tech51]

Check the usb settings as below. It may not be allowing firmware by usb.



USB Connection Permission setting

To display: [Utility][Administrator Settings][Security Settings][USB Connection Permission setting]


Specify whether to permit a function that requires the USB Port.

Settings	Description
[USB Connection Permission setting]	Select whether to collectively restrict functions using the USB Port or configure a setting for each function. If [Detail Setting] is selected, specify whether to permit the use for each function. For details on settings, refer to the settings of [Detail Setting] shown below. [Detail Setting] is specified by default.

Settings of [Detail Setting]

Settings	Description
[Authentication Device]	Select whether to permit a connection with the authentication unit. [Allow] is specified by default.
[External Keyboard]	Select whether to permit a connection with an external keyboard. [Allow] is specified by default.
[External Memory (User)]	Specify whether to allow the use of USB memory for functions to be used by the user. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Save Document]: Select whether to enable to save files on USB memory. [Restrict] is specified by default. [Print Document]: Select whether to enable to print files from USB memory. [Allow] is specified by default. [External Memory Document Scan]: Select whether to enable to save files scanned from USB memory into a User Box. [Restrict] is specified by default.
[External Memory (Administrator)]	Specify whether to allow the use of USB memory for functions to be used by the administrator. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Write the Config. from USB]: Select whether to permit a change on the settings of this machine by loading the configuration file saved in USB memory. [Allow] is specified by default.
[External Memory (Service)]	Used to specify whether to allow use of a USB memory by the service representative. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Storage data backup]: Select whether to permit the backup or restoration of the storage on this machine. [Restrict] is specified by default. [FW Update]: Select whether to allow firmware updating using USB memory. This option is available when [Administrator Settings] - [Security Settings] - [FW Update (USB) Perm. Sett.] is set to [USB Conn. Permission Setting Preference]. [Allow] is specified by default.
[PC Connection]	Specify whether to enable to print files from a USB-connected computer. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Print PC]: Select whether to enable to print files from a USB-connected computer. [Allow] is specified by default.

[tsbservice]

May be this as well but it will trigger a message about admin restrictions.

[emujo2]

I think this has already been posted but...
Format USB.pdf

[tmmdmmm]

I think this has already been posted but...
Format USB.pdf

This is likely it, it’s more so an issue with i series machines but talking with Konica support it often comes up with 8s as well.

[zoool]

update SATA Controller TNEU1600101EN_3.5.pdf

TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

i have same issue in c308 and this helps me a lot

[tsbservice]

update SATA Controller TNEU1600101EN_3.5.pdf

TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

i have same issue in c308 and this helps me a lot

Sounds like we may have a winner.

[danifuenca]

Tech51

USB Connection Permission setting

To display: [Utility][Administrator Settings][Security Settings][USB Connection Permission setting]

Allow setting selected

emujo2

I think this has already been posted but...
Format USB.pdf

5 USB drive tested. 2 new
I Installed HPUSBDISK.EXE and using to format de USB but nothing happens

zoool

update SATA Controller TNEU1600101EN_3.5.pdf

TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

i have same issue in c308 and this helps me a lot

G00-04 SATA Controlller firmware version installed

Thanks to all for the help but nothing change

[Synthohol]

what size are the drives?
usually 8G is the max size. a 4 or 2g works best.

[zoool]

make DATA CLEAR i service mode.
put pendrive with firmware to board socket usb 3.0 . dont use front usb.
write recovery sata controller to machine. not always is working i dont know how..
when you will make it write firmware.
every c308 i have put on legs after this.
1 time i have trouble and machine dost see my pendrive and after few tries and changed with firmware its work..
good luck.

[emujo2]

BTW, what size jump drives are you using?