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  1. #1
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    Can't update firmware BH C458


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    Can't update firmware BH C458

    Greetings. We have several machines that do not allow us to update the firmware by USB. We have tested several pendrives (FAT32 formatted and FW0005 in the root) and of 10 machines we have only been able to update 2.

    We start the machine by pressing the STOP key and the dot appears in the upper left corner but continues with the normal start.

    We have also tested different firmware versions (G00-X4 / GC2-X4 / G00-W5).

    Today I have tried to update using ISW with an FTP server and in this way if I get it but it does not include the Spanish language (mkMSG7.bat and mkMSG5.bat selected).

    These BHC458s are one of the first machines to hit the market.

    Does anyone have any idea what's wrong with him?

    Google translate. Sorry

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Can't update firmware BH C458

    Check placement of "Front USB" cable.
    Insert USB drive in front port then power ON the machine holding down the Stop button. (Leave the front door open.)
    Wait several minutes.


    Compruebe la ubicación del cable "USB frontal".
    Inserte la unidad USB en el puerto frontal y luego encienda la máquina manteniendo presionado el botón Detener. (Deje la puerta principal abierta).
    Espera varios minutos.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Service Manager 2,500+ Posts
    Can't update firmware BH C458


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    Re: Can't update firmware BH C458

    You need to leave front door open when updating F/W. Of course this isn't mentioned in the service manual !!!

  4. #4
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    Can't update firmware BH C458


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    Unhappy Re: Can't update firmware BH C458

    I leave the front door open but nothing happens . Test the front usb cable too


    Dejo la puerta frontal abierta pero no pasa nada

  5. #5
    Field Supervisor 500+ Posts
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    Re: Can't update firmware BH C458

    Can you verify that the USB port functions as normal when you insert a drive into it during normal operations? You do see a pop up asking if you want to print or scan using usb? E

  6. #6
    Technician
    Can't update firmware BH C458


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    Re: Can't update firmware BH C458

    Quote Originally Posted by emujo2 View Post
    Can you verify that the USB port functions as normal when you insert a drive into it during normal operations? You do see a pop up asking if you want to print or scan using usb? E
    Yes. I can print/scan documents from/to USB

  7. #7
    Field Supervisor 500+ Posts
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    Re: Can't update firmware BH C458

    Ok, did these machines come to you new, or were they bought from a wholesaler?

  8. #8
    Technician
    Can't update firmware BH C458


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    Re: Can't update firmware BH C458

    Quote Originally Posted by emujo2 View Post
    Ok, did these machines come to you new, or were they bought from a wholesaler?
    The machines were bought new, not second-hand, but they have already been installed in customers for more than two years.
    The company I work for is in the Canary Islands and the machines are in different islands and the consumables are sent by mail. We recently had to visit several of these machines and we realized the failure when trying to update them.
    I have one of these machines now in the workshop to find out the problem

  9. #9
    Service Manager 1,000+ Posts
    Can't update firmware BH C458


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    Re: Can't update firmware BH C458

    Unplug HDD and try again

    Sent from my Pixel 4 XL using Tapatalk

  10. #10
    Field Supervisor 500+ Posts
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    Re: Can't update firmware BH C458

    With the symptoms you are mentioning, the machine is just not recognizing the drive. Are there any differences in F/W between the 2 machines that work and those that don't..Mt advice is to download the HP USB format program and run it on your drive to be 1005 sure it's clean, then try again..Doing a windows format does not always remove everything from the drive..If your drive worked, but the f/w folder was wrong you would get an incorrect f/w message. Can you put the C458 movie file on the drive and try to reload that? It's not quite the same thing, but might help you prove a USB drive issue.

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