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  1. #1
    Senior Tech 100+ Posts
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    Finisher disappeared

    Hello,

    I have one 654e that FS-534 finisher had been installed.
    The customer reported paper jam, I found the stapling option has been disappeared in finishing mode.
    Now I disassembly the FS and RU for temporarily use, this issue caused by the finisher board or the harness to the copier?

    Best regards,

  2. #2
    Technician
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    Re: Finisher disappeared

    Quote Originally Posted by jwai View Post
    Hello,

    I have one 654e that FS-534 finisher had been installed.
    The customer reported paper jam, I found the stapling option has been disappeared in finishing mode.
    Now I disassembly the FS and RU for temporarily use, this issue caused by the finisher board or the harness to the copier?

    Best regards,
    When you open the front door it should show the entire machine and any accessories installed. If it only shows the 654 and not the relay or finisher, either the wiring is bad or (more likely) the finisher control board is bad.

    Thats assuming the jam is happening at the first tires of the RU

  3. #3
    Field Supervisor 500+ Posts
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    Re: Finisher disappeared

    here's what is probably happening. The stapler had an issue that the machine based as a problem, but not catastrophic. The user was asked if they wanted to continue using the machine w/o the staple option, if so push the power save button (or something like that). The machine now reboots with stapler disabled. If this is the cause, then every time you cycle power it should go through the same sequence of events again. The power off/on tells the machine you fixed the issue, bring the stapler back, if you didn't fix it you get the previous message and the cycle repeats. If this is not the case then you should be getting a staple error/service code (unless someone disabled the stapler is service mode. There are no KM finishers that do not have stapling capability. Not speaking of the A4 line. E

  4. #4
    Senior Tech 250+ Posts
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    Alexandroupolis, evros
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    Re: Finisher disappeared

    Quote Originally Posted by jwai View Post
    Hello,

    I have one 654e that FS-534 finisher had been installed.
    The customer reported paper jam, I found the stapling option has been disappeared in finishing mode.
    Now I disassembly the FS and RU for temporarily use, this issue caused by the finisher board or the harness to the copier?

    Best regards,
    no connection finisher with machine. Perhaps a wire from connector is moved

  5. #5
    Technician
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    neuenburg am rhein
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    Re: Finisher disappeared

    We had the same problem. It was the finischer-board.

  6. #6
    Technician
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    Re: Finisher disappeared

    Quote Originally Posted by tmmdmmm View Post
    When you open the front door it should show the entire machine and any accessories installed. If it only shows the 654 and not the relay or finisher, either the wiring is bad or (more likely) the finisher control board is bad.

    Thats assuming the jam is happening at the first tires of the RU
    Got an update? Just looking for future reference if there's anything but the FS board I and others mentioned

  7. #7
    Senior Tech 100+ Posts
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    Re: Finisher disappeared

    Quote Originally Posted by albemero View Post
    We had the same problem. It was the finischer-board.
    I ordered one FS board and waiting for delivery.

  8. #8
    Senior Tech 100+ Posts
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    Re: Finisher disappeared

    Quote Originally Posted by tmmdmmm View Post
    When you open the front door it should show the entire machine and any accessories installed. If it only shows the 654 and not the relay or finisher, either the wiring is bad or (more likely) the finisher control board is bad.

    Thats assuming the jam is happening at the first tires of the RU

    The machine figure doesn't have finisher showed, I guess the FS board may be defective.

  9. #9
    Master Of The Obvious 10,000+ Posts
    Finisher disappeared

    blackcat4866's Avatar
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    Re: Finisher disappeared

    If the cable from the bridge to the finisher is unplugged, then replugged in live it will blow the bridge board or the finisher board. I had a customer that moved around a bunch of machines, but could not seem to find the power switches. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Service Manager 2,500+ Posts
    Finisher disappeared

    Synthohol's Avatar
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    north jersey
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    Re: Finisher disappeared

    Quote Originally Posted by blackcat4866 View Post
    If the cable from the bridge to the finisher is unplugged, then replugged in live it will blow the bridge board or the finisher board. I had a customer that moved around a bunch of machines, but could not seem to find the power switches. =^..^=
    ^^^^^^^^^^+1^^^^^^^^
    We know a thing or two because we've seen a thing or two.

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