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  1. #1
    SanDiegoCopierRepair.com 1,000+ Posts
    Konica c224e printing print jobs and fax jobs at the same time

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    Konica c224e printing print jobs and fax jobs at the same time

    Have not been able to recreate this but customer swears incoming faxes print out right in the middle of a current print job. So, if a print job is printing pages and a fax is received, the fax will somehow print out and then the print job continues and finishes. Any ideas appreciated.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  2. #2
    Service Manager 10,000+ Posts
    Konica c224e printing print jobs and fax jobs at the same time

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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Quote Originally Posted by blazebusiness View Post
    Have not been able to recreate this but customer swears incoming faxes print out right in the middle of a current print job. So, if a print job is printing pages and a fax is received, the fax will somehow print out and then the print job continues and finishes. Any ideas appreciated.
    never saw that.. are print priorities set?

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Blaze check this:
    Utility]
    [Administrator Settings]
    [System Settings]
    [Job Priority Operation Settings]
    [Fax RX Job Priority]

    Select whether to give priority to the printing of a fax if it is received during copying or printing.
    [No] is specified by default.

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  4. #4
    Master Of The Obvious 10,000+ Posts
    Konica c224e printing print jobs and fax jobs at the same time

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    Re: Konica c224e printing print jobs and fax jobs at the same time

    I've heard similar claims, and never have I been able to confirm such stories.

    The theory I offer is that perhaps somebody looked through the documents on the finisher tray, and was careless of the page order, then put them back.
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  5. #5
    CopyTech,MIKE 100+ Posts copytech,mike's Avatar
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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Quote Originally Posted by blazebusiness View Post
    Have not been able to recreate this but customer swears incoming faxes print out right in the middle of a current print job. So, if a print job is printing pages and a fax is received, the fax will somehow print out and then the print job continues and finishes. Any ideas appreciated.
    I wouldnt even worry about. Its not gonna print a fax while in the middle of a print job i dont think. Tell customer youll come back another day if it keeps doing it.

  6. #6
    Trusted Tech 50+ Posts
    Konica c224e printing print jobs and fax jobs at the same time


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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Check your memory card for receiving with fax off line, which means while you are copying. make sure its large enough to hold a lot of faxes.

    I've never seen one do this either. But with little or no fax memory, odd things could happen.

    We had one shipped to us where it had no memory for holding faxes and had to get one quick.

    To make the customer happy have your office send you 2 fax pages while you are in a 100 copy or so run, and show her it waited til copying was done if no issues.

    Make sure your sent faxes go to memory first before waiting to be sent, load a large stack and be sure no memory errors. If so increase Fax memory.

    With all above you should have customer be happy by seeing what you tried and if it worked.
    Last edited by 40yearsplus; 05-26-2021 at 02:22 AM. Reason: Added more

  7. #7
    Service Manager 10,000+ Posts
    Konica c224e printing print jobs and fax jobs at the same time

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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Quote Originally Posted by 40yearsplus View Post
    To make the customer happy have your office send you 2 fax pages while you are in a 100 copy or so run, and show her it waited til copying was done if no issues.
    that would be better than waiting a day to see if it happens again.

    simple and you can have the customer stand there and watch with you.

  8. #8
    Service Manager 5,000+ Posts
    Konica c224e printing print jobs and fax jobs at the same time

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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Quote Originally Posted by blackcat4866 View Post
    I've heard similar claims, and never have I been able to confirm such stories.

    The theory I offer is that perhaps somebody looked through the documents on the finisher tray, and was careless of the page order, then put them back.
    =^..^=
    The machine wont print a fax when already processing & printing a print job. It will however print the fax in between 2 print jobs.


    My money wold be on this theory a users tucked the fax back in the pile.

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  9. #9
    SanDiegoCopierRepair.com 1,000+ Posts
    Konica c224e printing print jobs and fax jobs at the same time

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    Re: Konica c224e printing print jobs and fax jobs at the same time

    Quote Originally Posted by copier tech View Post
    The machine wont print a fax when already processing & printing a print job. It will however print the fax in between 2 print jobs.


    My money wold be on this theory a users tucked the fax back in the pile.

    Thanks for all the replies. In my mind a copier must print 1 processed job before it proceeds to process the next job. I can't see how it is even possible to print a fax in the middle of a processed print job either but they swear it is happening and frequently. Guess I'll check that Fax RX Job Priority setting TSBservice mentioned but even that seems like a longshot. Thanks again for the responses.
    Last edited by blazebusiness; 05-26-2021 at 03:29 PM.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  10. #10
    Service Manager 1,000+ Posts
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    Re: Konica c224e printing print jobs and fax jobs at the same time

    I think this is possible if the print job is hanging up. I have seen where the user prints from the web (edge) and each page takes 5 min to print..Copies/faxs may run whiile the machine thinks it's processing the next job. E

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